What You'll Do:
- Provide Tier I technical support via phone, email, and chat to internal users across locations.
- Set up, maintain, and troubleshoot user workstations, including desktops, laptops, printers, and peripheral devices.
- Create, modify, and delete user accounts, access permissions, and mailboxes.
- Support Microsoft applications and proprietary banking systems in a Windows environment.
- Prioritize and manage incoming support tickets; escalate unresolved issues appropriately.
- Provide on-call support as scheduled in a rotational format.
- Assist network and system administrators in the maintenance and monitoring of voice, security, cloud, and endpoint systems.
- Support components of Active Directory, Exchange, VMware, and Citrix environments.
- Participate in technology projects such as system upgrades, deployments, and integrations.
- Assist with inventory management and software/hardware tracking.
- Contribute to and maintain IT documentation, standard operating procedures, and support knowledgebase.
- Identify opportunities for improved efficiency and user experience; recommend solutions.
You’ll be the go-to person for internal support—resolving desktop, software, and system issues quickly and thoroughly. Whether you’re responding to a ticket, setting up a workstation, or helping on a network project, your attention to detail and collaborative approach help keep everything running smoothly.
User Support & Desktop Administration
Network & Systems Assistance
Knowledgebase & Documentation
What it Takes:
- Associate’s degree in Computer Technology, MIS, CIS, or a related field—or equivalent work experience
- Minimum 1 year of experience in technical support or help desk support in a networked environment
- Financial services industry experience (familiarity with Fiserv core processing systems a plus)
- Experience supporting VMware, Cisco Systems, Citrix, and MDM platforms
- Technical Proficiencies in Microsoft Windows OS and Microsoft Office Suite, Active Directory and Exchange, VMware, Citrix, and network troubleshooting
- Skills & Abilities in written and verbal communication skills
- Ability to prioritize tasks, work independently, and collaborate with cross-functional teams
- High attention to detail with the ability to troubleshoot and resolve complex issues
- Strong customer service focus with a friendly and professional demeanor
- Strategic thinker with the ability to understand and act on technical information
Bonus Points:
What we can offer you:
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Education Assistance Program
- Paid Parental Bonding Leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services
About Us:
German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.
German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [email protected].
German American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre-employment screening pursuant to these laws, regulations, and policies.
Skills Required
- Associate's degree in Computer Technology, MIS, CIS, or a related field, or equivalent work experience
- Minimum 1 year of experience in technical support or help desk support in a networked environment
- Technical support experience with Microsoft Windows OS and Microsoft Office Suite
- Experience with Active Directory and Exchange
- Experience with VMware, Citrix, and network troubleshooting
- Experience supporting Cisco Systems and MDM platforms
- Financial services industry experience or familiarity with Fiserv core processing systems
- Strong written and verbal communication skills
- Ability to prioritize tasks, work independently, and collaborate with cross-functional teams
- Strong attention to detail and ability to troubleshoot and resolve complex issues
- Strong customer service focus with a friendly and professional demeanor
What We Do
German American Bancorp is a financial holding company whose banking subsidiary, German American Bank, serves individuals and businesses across Indiana, Kentucky, and Ohio. It offers banking and wealth-management services through a network of local offices; in Columbus and Greater Cincinnati it operates as Heartland Bank, a division of German American Bank. Founded in Jasper, Indiana, the organization emphasizes helping employees, clients, communities, and shareholders thrive.
