- Providing IT support to users both on-site and remotely
- Delivering level 2 support for incidents escalated by the service desk, working closely with them to resolve issues in a timely manner with a focus on user satisfaction
- Collaborating remotely with IT teams based abroad and working alongside internal squads
- Escalating and tracking tickets to other support teams (Security, Technical Services, etc.)
- Documenting resolution processes and maintaining an up-to-date table of known incidents and problems
- Proactively proposing automation or process improvements to enhance user satisfaction and drive continuous improvement
- Hold a BTS, BA (Hons), or equivalent higher education degree in IT or a comparable technical background
- Have 2+ years of experience in an IT support position
- Have hands-on experience supporting core systems and account management tools such as MS Azure AD, Intune, and Google Workspace
- Are experienced in network configuring and troubleshooting (Cisco Meraki)
- Are fluent in English with excellent written and verbal communication skills
- Have experience managing and troubleshooting events and meeting room technology (Zoom and Google Meet)
- Have contributed to IT projects and demonstrated strong initiative and problem-solving skills
- Are rigorous, organized, and autonomous while maintaining regular communication with your manager
- Free comprehensive health insurance for you and your children
- 25 days of paid vacation per year, plus up to 14 days of RTT
- Free mental health and coaching services through our partner Moka.care
- Work from abroad for up to 10 days per year thanks to our flexibility days policy
- Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
- A subsidy from the work council to refund part of the membership to a sport club or a creative class
- 50% reimbursement of your public transport subscription
- Parent Care Program: receive one additional month of leave on top of the legal parental leave
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- Call with recruiter
- Hiring Manager Interview
- Technical interview
- At least one reference check
- Offer !
- Permanent position
- Full Time
- Nantes
- Start date: as soon as possible
- Compensation: fixed + bonus on objectives (according to your profile)
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What We Do
Since Doctolib's creation in 2013, we have had one purpose: strive for a healthier world. 1. We aim to improve the daily lives of care teams by providing them with a new generation of technologies and services. 2. We aim to improve health for all, by offering a fast and frictionless journey for all care episodes, creating new ways for people to receive care and empowering them to become actors of their health. At Doctolib, we are honored to work in the healthcare field and we believe that innovation in healthcare should be handled differently. We apply 4 guiding principles in everything we do: 1. We create helpful solutions for care teams and people. 2. We serve everyone equally and create well-designed and accessible technologies. 3. We team up with our users to strive for a healthier world and act as one team. 4. We protect our users' privacy. It’s their health, their data. To achieve our purpose, we are assembling a team dedicated to improving healthcare, with a human-centric approach and an entrepreneurial mindset. www.doctolib.com
