The Role
Our Company
At EOS, we design, deploy, and support innovative technology solutions that help our clients operate seamlessly and scale effectively. Our teams collaborate across regions and disciplines to deliver exceptional service, streamlined operations, and a best‑in‑class workplace experience. Each role at EOS contributes to creating environments where people and technology can thrive together.
Position OverviewWe are seeking an experienced, solutions‑oriented IT Support Specialist to provide high‑quality technical support across end‑user hardware, software, and IT peripherals. The ideal candidate brings strong troubleshooting capabilities covering device failures, software issues, and connectivity problems, paired with a professional and customer‑focused presence. This role requires proficiency with ticketing systems, structured documentation, and disciplined workflow management to ensure accurate tracking and timely resolution of support requests.
This role requires previous experience providing IT/Helpdesk support in VFX/Gaming/Animation environments.
The IT Support Specialist will maintain a consistent onsite presence in Hyderabad to deliver real‑time support, address daily technical needs, coordinate with onsite teams and external vendors, and escalate complex issues to the wider IT organisation when required. Responsibilities also include supporting facility‑related technology initiatives, managing asset lifecycles, and contributing to project‑based work such as office moves, desk setups, pilot deployments, and system migrations. Professionalism, clear communication, and reliable service delivery are essential in this client‑facing role.
What You’ll DoUser Hardware & Software Support- Provide support for client‑issued laptops, desktops, tablets, printers, peripherals, and related accessories.
- Troubleshoot hardware and software issues, perform break/fix and repair/replacement activities, and support mobile device and mobile line management.
- Support facility‑related IT tasks in collaboration with facilities teams and external vendors.
- Participate in scheduled vendor visits to ensure completion of quarterly maintenance.
- Log activities and coordinate with internal stakeholders to resolve facility‑related issues that impact IT systems.
- Follow predefined checklists when issuing or collecting hardware such as laptops, monitors, and peripherals.
- Maintain accurate asset records, including status, location, and assignment in designated inventory systems.
- Act as the onsite point of contact for hardware handoffs, returns, and communication with the central asset management team.
- Coordinate shipping requests for IT equipment to and from client offices.
- Provide consistent onsite support during business hours as the primary point of contact for daily IT needs.
- Deliver real‑time support, troubleshoot hardware issues, liaise with vendors, and escalate incidents to the broader IT team when necessary.
- Maintain the fleet of loaner laptops.
- Support project‑based work including office moves, desk setups, pilot deployments, and system migrations.
- Provide occasional audiovisual and event support both onsite and offsite.
- 3+ years of experience in a high‑paced IT break‑fix environment, ideally in VFX, animation, or gaming.
- 3+ years of IT support experience across Windows and macOS environments, including imaging and provisioning.
- Minimum 2 years of Help Desk support experience.
- Strong hardware and software break‑fix capability.
- Experience working with distributed teams in global VFX, animation, or gaming environments.
- Familiarity with onsite studio needs in animation, visual effects, games, or post‑production environments.
- Experience supporting Unreal and Unity engines and DCC tools (Maya, Blender, Houdini, ZBrush, Nuke).
- Strong knowledge across Windows OS, macOS, ChromeOS, iOS, Android, Google Workspace, Google Meet, Jamf, and Intune.
- Excellent communication skills, both in‑person and written.
- Experience with monitor and accessory deployment and collection.
- Competence in laptop and peripheral deployment, device upgrades, and replacement of faulty hardware.
- Ability to manage inventory of peripherals, computers, printer consumables, and miscellaneous assets.
- Experience working directly with end users to troubleshoot software issues.
- Printer management and preventative maintenance experience.
- Ability to coordinate pickups, recollections, and equipment deployments with logistics vendors.
- Strong collaboration skills with workplace teams to ensure an optimal user experience.
- Ability to respond promptly to team communication and escalations via Slack or other channels.
At EOS, we believe that diverse perspectives drive stronger outcomes. We create environments where every team member feels welcome, valued, and supported to achieve their best. We encourage applicants from all backgrounds and communities to apply, knowing that our collective strength comes from the unique contributions of each individual.
#IND #LI-Onsite
EOS IT Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EOS IT Solutions and has not been reviewed or approved by EOS IT Solutions.
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Leave & Time Off Breadth — PTO, sick time, and paid holidays are part of the standard package, with some roles highlighting generous PTO and quick eligibility. Time-off availability is complemented by sick leave access across locations.
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Flexible Benefits — Flexible scheduling is available in certain roles and sites. Benefit start dates can be quick after hire in multiple cases.
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Parental & Family Support — Family medical leave is included among listed offerings. This sits alongside core medical, dental, and vision coverage.
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The Company
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
