Job Title: IT Support Specialist - Tier 2
Compensation: Dependent on Experience
Location: North Scottsdale, AZ (Specifically off of Bell Road and the 101)
Schedule: Monday - Friday, 9:00 AM to 5:00 PM, with occasional after hours or weekend support. No work on major holidays
Position Overview:
We are seeking a highly skilled and customer-focused IT Support Specialist - Tier 2 to provide advanced technical support for PC hardware, software, and information systems. In this role, you will assist over 200 employees across multiple locations in Arizona, ensuring smooth day-to-day IT operations while maintaining a strong commitment to customer service.
Key Responsibilities:
- Deliver Tier 1 and Tier 2 desktop support via phone, email, and ticketing system.
- Maintain and follow established IT procedures.
- Track and manage support tickets to ensure timely resolution of technical issues.
- Administer user accounts, permissions, and access control in Windows Active Directory.
- Participate in process improvement initiatives.
- Communicate effectively with staff, management, and IT colleagues.
- Document, log, and escalate technical issues using our ticketing system.
- Prioritize workload and ensure adherence to IT best practices.
- Provide subject matter expertise and analytical support to enhance IT processes.
- Identify, research, and resolve technical issues efficiently.
Required Qualifications:
- Strong ability to follow IT protocols and documentation.
- Excellent teamwork and collaboration skills.
- Previous experience in a helpdesk role with outstanding customer service.
- 3+ years of Microsoft Office 365 administration experience.
- 3+ years of Tier 2 desktop support experience.
- 3+ years of Windows 10/11 troubleshooting expertise.
- 3+ years of experience managing Windows Server Active Directory (password resets, account creation, group policy changes, etc.).
- Experience supporting VOIP phone systems.
- Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues.
- Excellent attention to detail for documenting service tickets.
- Strong organizational and time management skills.
- Exceptional customer service and communication abilities.
- Ability to multitask in a fast-paced environment.
- A team-player mindset, always willing to assist colleagues.
- High standards of moral and ethical conduct.
- Ability to life up to 50 lbs as needed.
Preferred Qualifications:
- Strong documentation skills.
- Experience with automated deployment of Dell laptops/desktops.
- Industry certifications such as A+, Network+, or Security+
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What We Do
Envita is the only clinic of its kind, offering an extensive array of proprietary treatments that include the latest in conventional and advanced natural medicine from all over the world. Over the last decade, our mission has been to help our patients return to optimal health by administering the very best treatment options. The name "Envita" means to save and protect life and that is exactly what each and every family member, person and loved one deserves. Envita was founded in 2001 by Dr. Dino D. Prato, a naturopathic doctor from the Southwest College of Naturopathic Medicine. From the very beginning, Envita has been defying barriers of integrative medicine with the true focus of saving lives. Our technology and treatments have reached remarkably unparalleled levels since our beginnings, but our mindset remains the same. We currently maintain a state of the art center in beautiful North Scottsdale, Arizona, as well as a fantastic biological research and treatment facility in Hermosillo, Mexico at Cima Hospital. Our staff of doctors and treatments has grown to include the best of conventional, as well as advanced natural medicine. We are proud to say we are one of the world's foremost leaders in integrative medicine for cancer and chronic disease. We chose a name that literally means to save and protect all human life, and we will never lose sight of our mission.
