The Role
Provide first-line IT support for office and remote employees, resolving hardware, software, network, and account issues. Manage onboarding and offboarding, Microsoft 365, macOS, Atlassian, device and software inventory, licensing administration, and IT documentation. Build workflow automations, use AI tools, support data security, and escalate complex or recurring issues. The role offers hybrid work and growth toward systems administration, security, and licensing responsibilities.
Summary Generated by Built In
Are you a tech-savvy problem solver who's looking to grow their IT support career? We are seeking an IT Support Specialist to join our internal IT team in Skopje, working alongside our IT team colleague. You will help provide seamless support to both office-based and remote employees, handling day-to-day issues independently while building toward more advanced responsibilities over.
Job requirements
Nice to have
Benefits
Job requirements
- Provide first-line IT support to office and remote employees - hardware, software, network, and account issues - working independently on your own ticket queue and knowing when to bring in your IT team colleague for the more complex cases.
- Support employee onboarding/offboarding IT processes, including equipment setup and account provisioning.
- Manage, configure, and troubleshoot the cloud services and SaaS tools we use day to day (Microsoft 365, MacOS, Atlassian).
- Document every IT procedure into a living knowledge handbook, so processes stay consistent and don't depend on any one person's memory.
- Maintain inventory of hardware, software, and other IT supplies.
- Support billing administration of IT platforms and tools - tracking subscriptions, license renewals, and invoices, and flagging discrepancies.
- Build simple automations between the platforms we use (e.g., ticketing, HR, M365, Atlassian) to cut down on repetitive manual work.
- Use AI tools where relevant to speed up support work — troubleshooting, documentation, workflow automation, and day-to-day admin tasks.
- Support the security and integrity of company data and systems, following company policies and escalating anything unusual.
- Flag recurring issues or improvement ideas to your IT team colleague rather than just closing tickets one by one.
- Excellent English communication skills.
Nice to have
- Eagerness to spot recurring, manual tasks and turn them into automated workflows across the platforms we use (e.g., via Zapier, Power Automate, or similar).
- Exposure to Intune or another MDM tool for managing and securing company devices.
- Basic scripting experience (Python, bash) or interest in developing it.
- Comfortable using AI tools day-to-day to work faster and smarter.
- Interest in growing toward more advanced systems administration, security, or licensing
- responsibilities.
Benefits
- Private health insurance
- Fitkit
- Hybrid work
- Referral Bonus (candidate conversion)
- Meal/Lunch benefit (50%)
- Dynamic cross-cultural teams
Skills Required
- Excellent English communication skills
- First-line IT support experience covering hardware, software, network, and account issues
- Ability to support employee IT onboarding and offboarding, including equipment setup and account provisioning
- Experience managing and troubleshooting cloud services and SaaS tools
- Ability to document IT procedures and maintain hardware and software inventory
- Ability to support IT platform billing, subscriptions, license renewals, and invoices
- Ability to follow company security policies and escalate unusual activity
- Experience with Microsoft 365, macOS, and Atlassian
- Exposure to Intune or another mobile device management tool
- Basic Python or Bash scripting experience
- Experience creating automations with Zapier, Power Automate, or similar tools
- Comfort using AI tools for troubleshooting, documentation, automation, and administrative work
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The Company
What We Do
vector8 is an enterprise AI transformation partner that helps ambitious organisations adopt and use artificial intelligence. It advises clients on the best path forward and builds tailored solutions that create competitive advantage. The company combines human expertise with advanced AI technologies to improve growth, efficiency and resilience, while its engineers, consultants and innovators deliver practical solutions across sectors for global clients.
