IT Support Specialist-Senior

Under limited supervision, responsible for providing technical support and resolving computer hardware, software, and other technology-related problems for the Institution. Acts as liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. Leads or mentors lower level team members. Responsibilities

• Provides highly responsible support of technology systems and services for the university faculty, staff and students. 
• Troubleshoots and evaluates technical problems; supports a variety of software and network applications; provides peripheral support and online course support. 
• Installs, maintains and troubleshoots standard software applications and provides hardware support. 
• Evaluates, tests, and documents new software applications, hardware and procedures. 
• Monitors technical calls and assigns calls to other technical specialists. 
• Manages and serves as a project lead on technical projects. 
• Researches new and enhanced technologies. 
• Creates, tests, evaluates and modifies computer images. 
• Finalizes and approves desktop and laptop images. Provides escalated support for complex problems. 
• Responsible for writing and maintaining technical procedures documentation for classroom technology. 
• Trains and mentors lower level staff in standard software applications and hardware support. 
• Responsible for writing and maintaining technical procedures documentation 
• Performs all other duties as assigned.

Qualifications

• Advanced knowledge of modern computing, networking and communications systems and ability to perform effectively with an understanding of institutional policies and activities. 
• Advanced Proficiency with operating a wide range of standard office automation products and equipment. 
• Advanced Advanced analytical skills and ability to problem solve and troubleshoot hardware and general IT issues. 
• Advanced Ability to learn, support and train on new technologies while collaborating with teams to provide input on improvements to existing processes and systems. 
• Advanced Demonstrated ability to organize, prioritize and coordinate work within schedule constraints and handle emergent escalations and requirements with a sense of urgency. 
• Advanced Strong verbal, written and interpersonal communication skills with the ability to motivate and lead others. 
• Advanced Detail oriented with strong organizational skills while balancing multiple priorities. 
• Advanced Ability to complete complex technical projects, given detailed specifications. 
• Advanced Ability to work independently and as part of a team. 
• Advanced Risk analysis and continuity management. 
• Advanced Ability to establish and maintain effective work relationships with students, faculty and staff. 

Education

• Bachelor’s Degree in Public Health, Public Policy, Behavioral/Social Sciences, or related scientific or technical discipline.