The Role
Provide tier-one IT support and maintenance, troubleshoot hardware/software, assist network design (Wi‑Fi/LAN), manage user accounts and IT assets, deliver remote support, train users, document procedures, and recommend improvements.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data. With over 4 years of experience in IT service support, the IT Support Engineer will be responsible for offering tier-one technical assistance, advising on IT equipment upgrades, and staying abreast of technological advancements. The ideal candidate will play a key role in designing and implementing networks and will support the organization’s IT infrastructure through effective problem-solving and proactive management
🛠 What You’ll Get Your Hands On:
Technical Support & System Maintenance:
- Provide tier-one technical support to end users via phone, email, or in person.
- Install, modify, and perform minor repairs on computer hardware and software systems.
- Monitor hardware, software, and system performance metrics to ensure optimal operation.
- Update computer software and upgrade hardware and systems as required.
Network Design & Implementation:
- Assist in the design and implementation of networks, ensuring compatibility and performance.
- Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
User Consultation & Training:
- Consult with users to determine appropriate hardware and software needs and assist in placing orders.
- Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
System Testing & Compatibility:
- Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
- Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
System & Asset Management:
- Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
- Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
- Arrange and set up conference calls and meeting rooms as needed.
Remote Support:
- Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.
Documentation & Process Improvement:
- Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
- Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention.
🧙♂️ The Magic You Bring
- Minimum of 4 years of experience in IT service support or a related role.
- Strong understanding of computer hardware, software systems, and IT service management.
- Experience in updating software and upgrading hardware and systems.
- Proven ability to troubleshoot and resolve complex IT issues.
- Knowledge of network design and implementation.
- ITIL, Network+, MCSA, and CCNA certifications are advantageous.
- Excellent communication skills, with the ability to train and support users at all levels.
- Ability to work independently and as part of a technical team.
- Strong organizational skills and attention to detail.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- Minimum of 4 years of experience in IT service support or related role
- Strong understanding of computer hardware, software systems, and IT service management
- Experience updating software and upgrading hardware and systems
- Proven ability to troubleshoot and resolve complex IT issues
- Knowledge of network design and implementation (Wi‑Fi, LAN)
- Experience providing remote support to offsite users
- Excellent communication skills and ability to train users
- Ability to work independently and as part of a technical team
- Strong organizational skills and attention to detail
- ITIL, Network+, MCSA, and CCNA certifications
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
