At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
We are seeking a Senior IT Support Specialist to be part of our dynamic global IT support team supporting the global teams across different FA offices globally.
What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.
Who You Are:
You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.
What You'll Do
Responsibilities:
Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiencyShould have knowledge of Intune and Azure IDSet up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)Daily follow ups on pending ticket to closure and ensure SLAs are metFollow up & drive closure of long pending ticketsSet up and configure printers, scanners, and other peripheralsWorking on a 24*7 environment and on shift basisInstall and configure softwareCoordinate with vendors as neededAlert the support teams on outages and provide necessary updates on Bridge callsReview and test new applications, printers, software’s etc. and provide feedbackDocument issue resolution, Prioritize and re assign tickets in JSMHandle escalated issues & support the engineers on floorDevelop and share Knowledgebase to the teamsPropose Service Improvement Plans for the company and work on implementing themMaintain excellent communication with all end users and other members of the technology department.
What You May Need to be Successful:
- Bachelor’s degree in engineering or IT or equivalent qualification Preferred
- Scripting Knowledge
- 5+ relevant years specializing in end user computing most suitable for the role
- Good knowledge of ITIL processes. ITIL certification is an added advantage
- Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).
- Telephony experience (Cisco VoIP preferred).
- Microsoft Office 2010 and 2013
- Outlook 2010 and 2013
- Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
- Previous work experience in a corporate environment
- Experience supporting Outlook in a Microsoft Exchange environment.
- Experience supporting a variety of Wi-Fi-enabled devices.
- Experience supporting remote users.
- Basic knowledge of thin client systems, network printers, citrix, terminal server.
- Excellent communication skills and experience working in a global setup.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
- industry best practices and procedures
Ability to multi-task in a fast-paced environment
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
This is a Work From Office in Mumbai (Malad/Thane) and Bangalore (ITPL) office premises
Skills Required
- Bachelor's degree in engineering or IT or equivalent qualification
- 5+ relevant years specializing in end user computing
- Good knowledge of ITIL processes
- Scripting knowledge
- Experience supporting Outlook in a Microsoft Exchange environment
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
First Advantage Insights
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
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