Who We’re Looking For (Position Overview):
Spry Methods is on the search for an IT Support Specialist - Mid to join our team in Pocatello, Idaho.
What Your Day-To-Day Looks Like (Position Responsibilities):
- Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance.
- Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.
- Work with system and business owners to escalate/discuss issues and understand new processes or functionality.
- Create and publish knowledge management articles
What You Need to Succeed (Minimum Requirements):
- 5-10 years of experience of work experience
- TS/SCI Eligibility
- Comfortable obtaining a CI Polygraph.
#CJ
What We Do
Spry is a certified Small Business headquartered in McLean, VA. Spry provides Enterprise, C4IT, Management, and Cyber Solutions to the federal government and commercial entities. Founded in 2001, Spry Methods was built on the foundation of combining industry knowledge with unmatched responsiveness to produce results for our customers. Our goal is to build a business dedicated to the maximization of value for all stakeholders starting with our employees, our customers, and our community. We recognize that talented and dedicated employees are our most valued assets and the foundation of our success. Guided by these principles, we have established an impressive track record of proven past performance serving our customers within the Commercial, Federal Civilian, DoD, and Intelligence Communities. A CMMI Level 3 certified and ISO 9001:2008 registered company, Spry is committed to quality and continuous improvement.
