Silver Bell Group

IT Support Specialist (L2)

Posted 2 Days Ago

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Niš, Nišavski, Centralna Srbija, SRB

In-Office

Entry level

Professional Services • Sales • Consulting

The Role

Provides L2 application and system support to business users, resolves requests, maintains documentation and ticketing systems, assists with configuration and maintenance, performs security checks, delivers user training, and supports IT projects while collaborating with L3 teams.

Summary Generated by Built In

We are looking for an IT Support Specialist (L2) to support business users and internal teams in resolving application and system-related issues. This role is ideal for someone who enjoys problem-solving, working with business systems, and user communication.

What You’ll Do

Provide second-level (L2) application and system support
Analyze and resolve user requests within agreed timelines
Maintain documentation and ticketing systems
Assist with application configuration and system maintenance
Perform security checks in line with internal guidelines
Deliver user training and support knowledge sharing
Support IT projects and collaborate with L3 teams when needed

What We’re Looking For

Advanced English proficiency
Basic knowledge of .NET, C#, and SQL Server
Familiarity with ITIL and basic project management
Good MS Office skills
Strong communication and customer-oriented mindset
Proactive and team-oriented

What You’ll Get

Supportive and friendly work environment
Learning and development opportunities
Work with real business systems and applications

Skills Required

Advanced English proficiency
Basic knowledge of .NET, C#, and SQL Server
Familiarity with ITIL
Basic project management knowledge
Good Microsoft Office skills
Strong communication skills
Customer-oriented mindset
Proactive and team-oriented approach

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The Company

1,000 Employees

Year Founded: 2014

What We Do

Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.