IT Support Specialist (ITAM)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Support Specialist (ITAM) role with TaskUs: 

Think of yourself as an IT Asset Technician who manages IT assets throughout their lifecycle, handling tasks such as onboarding and offboarding machines, conducting repairs, replacing equipment, and deploying devices to new hires. This role focuses on efficient asset management, technical support, and compliance with organizational policies.

Duties and Responsibilities:

• Respond to email/tickets/chat messages from users requesting for assistance; log and keep records of customer/employee queries, interpret problems to resolve internal customer’s hardware issues.

• Provide IT Assets in good working condition and compliant to System and Security requirements to existing and new hire employees

• Conduct tests, configure, install, modify/upgrade, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.

• Process exit clearance on behalf of the IT Department related to employees leaving the company.

• Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and performing UATs related to IT Asset Management and other IT related tasks as requested and needed by the business.

Key Responsibilities:

• Ticket management - Processing and handling requests systematically while following all ticket QA processes.

• Onboarding Machines - Set up hardware and software for new employees, deploy machines with necessary applications and security protocols, and maintain accurate inventory of onboarded assets.

• Offboarding Machines - Handle the decommissioning process for departing employees, including conducting equipment clearances, ensuring secure data wiping, and documenting and tracking offboarded assets for compliance and audits.

• Repair and Maintenance - Diagnose and fix hardware and software problems on existing machines. Perform repairs and upgrades to keep IT assets running smoothly. Work with vendors for warranty repairs and support.

• Replacement Management - Assess and replace malfunctioning or outdated devices. Keep a stock of replacement parts and devices for quick turnaround.

• Deployment to New Hires - Collaborate with HR and team leaders to identify IT needs for new hires. Ensure equipment is delivered and set up before the employee's start date.

• Documentation and Reporting - Maintain detailed records of asset statuses, repairs, replacements, and clearances. Generate reports on asset usage and lifecycle for management review.

• Compliance and Security - Ensure adherence to IT policies, security standards, and industry regulations throughout the asset management process. Assist in developing and implementing IT asset management protocols.

Required Qualifications: 

• At least 2 years proven experience in IT asset management, hardware repairs, and technical support.

• Strong knowledge of operating systems, hardware components, and software applications.

• Excellent problem-solving skills and attention to detail.

• Strong organizational and communication skills.

• Ability to lift and transport IT equipment as needed and may require standing for extended periods during setup and installation.

• Primarily office-based with occasional visits to other locations for hardware setup, repairs, or decommissioning.

• Reliable and able to work independently with minimal supervision. Available to provide support during off-shift hours if needed.

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel: 

• Onsite in Antipolo, Rizal

• Rotating/shifting schedule

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.