IT Support Specialist II

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for an IT Support Specialist to join our team! The IT Support Specialist is the first line of contact for Prenuvo employees seeking technical support; ensuring that all employees are able to work effectively with minimal downtime. The ideal candidate will be comfortable with a variety of tasks including hardware, software and cloud troubleshooting, and brings a scripting and automation mindset to recurring work.

This is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional on-site presence as needed. Candidates must live within a commuting distance to the Vancouver office location.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You'll Do

• Deliver internal technical assistance for Prenuvo's end-user and server hardware, as well as enterprise cloud-based platforms and applications such as Okta, Atlassian, Slack, and Google Workspace
• Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites
• Collaborate with team members and cross-functional stakeholders to identify and resolve complex technical issues
• Maintain and update documentation related to IT infrastructure and support
• Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms
• Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support
• Uphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practices

What You’ll Bring

• At least 3 years of experience in an IT service delivery environment
• Strong technical skills in computer hardware, software, networking, and operating systems
• Experience supporting both Windows Client OS and Mac OS in an enterprise environment.
• Possess an automation-first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasks
• Strong understanding of an ITSM framework (e.g. ITIL) and a track record of contributing to ITSM workflow and tooling improvements
• Security-minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacy.
• Excellent Personal Organization & Time Management – You're able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail
• Problem-solving skills – You're able to think creatively to find solutions to complex technical problems
• Flexibility – You're able to adapt to changing priorities and willing to take on new responsibilities as needed
• Strong Communication Skills – You're able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations

Nice to Have

• Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrations
• Cisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on-site staff, and contribute to network planning, procurement, configuration, and installation at new facilities 

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role ranges from $75,000-$85,000 n local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].