The Role
Provide Tier 1 technology support via phone, email, and in-person. Gather information to log issues and escalate unresolved problems.
Summary Generated by Built In
**This position is fully on-site based out of our Headquarters in Tulsa, OK**
Job Description:
Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
Job Duties:
- Act as primary customer contact for incoming technical issues
- Gather required information and log into ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
Qualifications:
- Education: A+ Certification Preferred
- Experience: 1+ years of relevant experience
- Familiarity with Autodesk products is a plus
- Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
- Recommended Skills: Microsoft Office Proficiency, Naturally Organized
Skills Required
- A+ Certification preferred
- 1+ years of relevant experience
- Familiarity with Autodesk products
- Technology Savvy
- Keyboarding skills
- Troubleshooting skills
- Customer Service skills
- Microsoft Office Proficiency
- Naturally Organized
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The Company
