IT Support Specialist I

Posted 3 Days Ago
Be an Early Applicant
Tulsa, OK, USA
In-Office
Junior
Other • Energy
The Role
Provide Tier 1 technology support via phone, email, and in-person. Gather information to log issues and escalate unresolved problems.
Summary Generated by Built In
**This position is fully on-site based out of our Headquarters in Tulsa, OK**
 
Job Description:
Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
 
Job Duties:
- Act as primary customer contact for incoming technical issues
- Gather required information and log into ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
 
Qualifications:
- Education: A+ Certification Preferred
- Experience: 1+ years of relevant experience
- Familiarity with Autodesk products is a plus
- Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
- Recommended Skills: Microsoft Office Proficiency, Naturally Organized

Skills Required

  • A+ Certification preferred
  • 1+ years of relevant experience
  • Familiarity with Autodesk products
  • Technology Savvy
  • Keyboarding skills
  • Troubleshooting skills
  • Customer Service skills
  • Microsoft Office Proficiency
  • Naturally Organized

Zeeco, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zeeco, Inc. and has not been reviewed or approved by Zeeco, Inc..

  • Retirement Support Retirement benefits, including a company 401(k) match, are portrayed as a strong part of the package. The match structure is seen as competitive and reliably supports long-term savings.
  • Healthcare Strength Health coverage is viewed as solid and competitive within the overall package, contributing positively to total compensation. Coverage breadth is considered serviceable for many, reinforcing a generally positive perception.
  • Pay Growth & Progression Annual increases are described as consistent, enabling steady pay progression over time. This cadence supports a perception of ongoing earnings growth even when base pay starts average.

Zeeco, Inc. Insights

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The Company
HQ: Broken Arrow, OK
1,001 Employees
Year Founded: 1979

What We Do

Since 1979, Zeeco is the trusted worldwide source for the design and manufacturing of combustion and environmental solutions for the refining, petrochemical, production, power and pharmaceutical industries. Beginning as a small operation, Zeeco focused on the ideas of expertise, innovation, and reliability that today are the company’s foundation of success. ZEECO® product lines include next generation ultra-low emission burners, gas and liquid flaring systems and hazardous and non-hazardous waste incineration. Zeeco has supplied some of the world’s largest combustion systems. These include the largest enclosed ground flare, acid gas thermal oxidizer, enclosed flare and elevated flare. We also have developed the industry’s best performing ultra-low NOx burner. From refining, onshore/offshore production, power, well testing, petrochemical, gas processing and LNG industries, Zeeco has the experience and technical expertise to design the right combustion solution for your application. Our Combustion Research and Test Facility was the first in the world to become ISO 9001-2000 certified, and our staff strives to stay ahead of rapidly changing emissions requirements. With over three decades of industry experience, we have developed a worldwide reputation for excellence in engineering, reliability, and integrity.

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