IT Support Specialist I

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.   

Join us as an IT Support Specialist I in Memphis and help ensure our people have the reliable, high quality technology support they need to keep delivering life‑changing solutions. This is a great opportunity to grow your technical expertise while supporting a collaborative and mission driven environment.
 

What will you be doing?

• Providing day-to-day technical support for desktop systems, software, hardware and IT infrastructure.

• Answering, evaluating and prioritising requests from users experiencing issues with hardware, software, networking, telecommunications and audiovisual technology.

• Installing, configuring, diagnosing and troubleshooting laptops, desktops, mobile devices and related software.

• Leading onsite IT hardware logistics and depot operations, including intake, storage, redeployment and returns.

• Maintaining accurate IT asset inventory information within ServiceNow.

• Documenting work, updating tickets, assigning resolving groups and assisting with warranty repair coordination.

• Supporting remote connectivity solutions and resolving access issues.

• Performing basic printer and copier maintenance.

• Assisting with onsite audiovisual and video conferencing setup.

• Acting as onsite hands and eyes for network, server and environmental teams when needed.

What will you need to be successful?

• Bachelor’s degree in Computer Science, Business or relevant experience.

• 1 to 3 years of hands-on desktop support experience.

• Proficiency with Microsoft Office, Windows and desktop troubleshooting.

• Experience with user administration in an Active Directory environment.

• Strong customer service skills with the ability to explain technical information to non-technical users.

• Ability to work independently and collaboratively, manage time effectively and solve problems with a root cause mindset.

You Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.    

• Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program 

• Training: Hands-On, Team-Customized, Mentorship  

• Extra Perks: Discounts on fitness clubs, travel and more!  

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Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.