IT Support Specialist I

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization.  As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

Minimum Pay:

Position Overview

Education :High school diploma or GED.

Experience: One year of work experience in the installation, maintenance and technical support of computer software and hardware applications.

Other Credentials: Drivers License

Knowledge and Skills:

Special Training :Training in personal computing or networking.

Mental, Behavioral and Emotional Abilities:

Usual Work Day:8 Hours  

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

• Provides technical support for all in-house and satellite locations, microcomputer systems, applications and peripheral devices. Meets with current and potential system users for the purpose of determining technical needs. Installs personal computers, printers and other devices.
• Organizes, plans and tests accurately operating systems and applications prior to installation. Installs operating systems and applications.
• Provides efficient help desk support as needed. Participates in on-call availability for off-hours support. Uses proper greeting while communicating via phone support documenting all user requests and resolutions.
• Analyzes error conditions that arise during live operation. Confers on a timely basis with vendors, manuals and other documentation to troubleshoot the best solutions. Takes ownership of problems while communicating effectively with the end user.
• Conducts parallel testing to analyze and improve end user production efficiency.
• Evaluates current resources and determines technical solutions. Researches all knowledge bases to determine probable causes while documenting solutions to peers.
• Monitors the request for service board and independently opens work orders to solve technical problems. Utilizes established networking tools provided for troubleshooting issues.
• Escalates support as needed and timely to fully restore system functionality. Diagnoses and escalates system support when needed to the appropriate technical support personnel to resolve issues more efficiently. Documents accurately all tasks performed to rectify the given situation prior to second level support escalation. Assists in the communication of system restoration with second level assistance and effective oral or written communication.
• Educates end users to conform to Information Services policies for acceptable hardware or software in organization.
• Trains end users in the use of new hardware and/or software. Advises, instructs, or acquaints system end users in the use of their hardware, software, applications and operating system.
• Performs other duties as assigned and possesses a willingness to adapt to changing department demands.

Frequent physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
Occasional physical demands include:
Continuous physical demands include:
Lifting Floor to Waist 50 lbs. Lifting Waist Level and Above 40 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing

Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease , Extreme Temperatures , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity.  Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare.  Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.