IT Support Specialist (f/m/d)

Working at Freudenberg: We will wow your world!

• As part of our global service team, you will support the Oberwihl location in all issues that can only be solved locally
• Your area of responsibility includes the office and production areas
• Ensuring productivity at the site, supporting digitization on site, by phone and remote access
• Working in a global solution team as part of our Corporate Service Desk (follow the sun) - with your expertise you can solve problems independent of the location
• Development of the required expertise for global support (e.g network, server, Microsoft 365, access administration, output management)
• Management of Incident reports, service requests, if necessary correct escalation to the next higher service level support
• Support for local networks and infrastructure components as well as documentation of assets
• Installation, maintenance and replacement of clients, printers, computer peripherals
• Collaboration with colleagues from other teams and countries using modern tools

Preferred Qualifications:

• Experience in the field of helpdesk / service desk / IT user support of a manufacturing company
• Strong analytical skills, strong communication and organizational skills
• Good English and German language skills, written and verbal
• Experience with LAN, WAN, Desktop PCs, applications and operating systems

Knowledge and Experience:

• Enjoy a diverse work environment with local office and production clients
• Advanced knowledge of Microsoft Operating Systems and Office packages (e.g. Windows 10/11, Microsoft 365, SharePoint, Teams)
• Advanced knowledge of Microsoft Networking and understanding of DHCP / DNS / WINS / TCPIP / GPO
• Strong understanding of ITIL and IT service management processes as well as experience and joy in working with ticket systems
• Basic knowledge of Windows Server systems and understanding of Active Directory and Azure Cloud

Personal Characteristics:

• Ability to remain calm and professional in stressful situations under high pressure
• Proactive, self-motivated and able to work with a minimum supervision in a fast paced environment
• Customer and solution-oriented as well as structured way of working, strong communication and service-oriented
• Interest in new topics and willingness to learn

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.