Company Vision
RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.
We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.
Our Core Values:
- Honoring Commitments
- Precision
- Unquenchable Curiosity
- Stewardship
- Being a Great Partner
- Inspire Others with Your Attitude
- Finding A Way, despite any obstacles
- Taking Ownership
Pay Range: $40,000 - $50,000
Employment Status: Full-time
Position Overview
We are seeking a reliable and service-oriented IT Support Specialist to join our team in an entry-level, full-time role. This position provides hands-on technical support across multiple properties and offices, assisting with equipment setup, troubleshooting, user onboarding, and day-to-day helpdesk requests.
This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, working directly with users, and supporting technology operations in the field.
Key Responsibilities- Set up new hire workstations, including laptops, phones, user accounts, and desk technology
- Conduct quarterly technology checkups at assigned properties to ensure systems and equipment are functioning properly
- Support technical onboarding for new hires, ensuring all systems access and equipment are ready
- Provide basic technology training for employees on company systems and tools (excluding specialized platforms such as CINC), including login setup, device use, and standard software navigation
- Create or follow simple onboarding tech checklists and training guides
- Provide helpdesk support and respond to technical support tickets
- Install, configure, and maintain computers, mobile devices, printers, and related equipment
- Assist with software installation and basic system configuration
- Troubleshoot hardware, software, connectivity, and user access issues
- Document work completed and recurring technical issues
- Coordinate with internal teams and vendors when needed
- Travel to company properties and offices to perform technology setup and troubleshooting
- Basic Knowledge of computer hardware, software, and networking concepts
Ability to explain technical concepts in simple terms
Organized and dependable with good follow-through
Comfortable traveling locally between properties/sites
Valid driver’s license and reliable transportation
Strong troubleshooting and problem-solving skills
- Customer-service mindset with strong communication skills
- 20 days of PTO annually + 10 paid holidays.
- Group health insurance (75% employer-paid).
- Life and AD&D insurance.
- Additional options for dental, vision, and short-term disability coverage.
- 401(k) retirement plan.
At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.
Ready to take the next step in your career? Apply now to join the Rise AMG team and be part of a company dedicated to excellence in property management.
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What We Do
Rise Association Management Group has raised the bar in association management. We specialize in condominiums, townhomes, business plazas, mid-rises, and high-rises. Our focus drives superior results by applying laser focused resources to solving the hard problems condominiums and townhomes face. We've changed the way the industry thinks-- and work. We deliver the kinds of results that you can measure and that matter.
Recognized by the Houston Business Journal as among the class of 2022 40 Under 40 Business leaders, and Most Admired CEOs in Houston. Connect with us to see how we're building the future for our Houston communities.
Connect with our management team at RiseAMG.com/quote to be part of the uprising!
