We are seeking an IT Support Specialist to join our team and contribute to the organization’s IT operations. This role centers on deploying and managing endpoints across diverse systems, ensuring compliance with regulatory frameworks, and providing technical support to end users. The IT Support Specialist will also play a key role in optimizing endpoint performance and maintaining detailed documentation of IT processes, supporting the overall efficiency and reliability of the organization’s IT infrastructure.
Key Responsibilities:
- Deploy and configure endpoints running Windows, macOS, and Linux platforms, with a strong emphasis on Ubuntu systems.
- Ensure all endpoints meet performance, security, and compliance standards using automated deployment tools.
- Manage the lifecycle of endpoints, including inventory management, asset tracking, and system refreshes.
- Use Microsoft Intune and Landscape for endpoint configuration and compliance management.
- Assist in ensuring that endpoints adhere to regulatory requirements, including CMMC 2.0 Level 2, industry best practices, and organizational policies.
- Provide end-user support to troubleshoot and resolve technical issues, improving user experience.
- Document system configurations, troubleshooting procedures, and compliance reports for IT staff and management.
- Support basic troubleshooting of Ubiquiti-based campus network systems.
Required Skills and Experience:
- Proven experience with Linux systems, particularly Ubuntu, including endpoint deployment, configuration, troubleshooting, and ongoing management in an enterprise environment.
- 1-2 years of experience in IT support or a related field.
High School Diploma or GED (4-year degree preferred). - Basic knowledge of Windows, macOS, and Ubuntu Linux operating systems.
- Familiarity with Microsoft Intune and Microsoft 365 GCC-High environment.
- Strong troubleshooting and problem-solving skills for hardware and software issues.
- Ability to document technical processes and communicate effectively with IT staff and end users.
Desired Qualifications:
- Exposure to IT compliance frameworks such as CMMC 2.0 or similar standards.
- Willingness to learn and grow into advanced IT roles, including infrastructure and network management.
- Interest in testing and implementing new technologies to improve IT operations.
- Strong teamwork and communication skills.
Application Deadline: November 21, 2025
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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
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What We Do
SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts.
Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face.
SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements.
Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
