JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK. Every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
JMARK Business Solutions Inc. is looking to add a temporary IT Support Specialist Contractor to our team to be the onsite IT resource in Seneca, KS for one of our Banking Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.
The assignment would start immediately and would run until October 1, 2026. Travel assistance may be available for a candidate outside the immediate area.
Functions and Responsibilities
Provide day-to-day IT/Desktop functions for an environment of approximately 150 users serving as liaison with contracted IT company and vendor software support companies.
- Responds to IT requests through calls, emails, and tickets
- Assist team members with resolving IT issues.
- Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
- Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
- Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
- Utilize de-escalation skills and escalate cases when necessary to IT support provider.
- Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
- Assist in developing systems and procedures to deliver quality service to end users.
- Update job knowledge by participating in educational opportunities.
- Other duties as assigned.
Education/Experience
- Minimum of one year working in a technical operating capacity
- Previous experience working on help desk tickets or desktop support preferred
- Experience in a banking or financial related environment preferred
- Previous Window Server experience is a plus
- Previous Active Directory experience preferred
- High School graduate or equivalent required
Knowledge/Skills
- Excellent organizational and analytical skills
- Understanding of and adherence to all data and physical security and confidentiality policies and procedures
- Exceptional customer service skills
Other Requirements
Must be onsite full-time during the length of the assignment Monday - Friday. Requires occasional evening and weekend hours to assist with off-hour IT tasks.
Skills Required
- At least one year of experience working in a technical operating capacity
- High school diploma or equivalent
- Previous help desk ticketing or desktop support experience
- Experience in a banking or financial environment
- Windows Server experience
- Active Directory experience
- Excellent organizational and analytical skills
- Understanding of and adherence to data security, physical security, and confidentiality policies
- Exceptional customer service skills
- Availability to work onsite full-time Monday through Friday for the assignment
- Availability for occasional evening and weekend work
What We Do
For over thirty years, JMARK has been providing innovative IT solutions to organizations of all sizes. With all that experience comes extensive expertise. We understand the challenges that modern businesses face and can help you maintain continuity and efficiency, even in the midst of the continual changes occurring in technology needs and expectations. It is our mission to ensure that your technology supports your vision and goals. Most importantly, at JMARK, we put people before technology. Everything we do, every service we offer, is a reflection of our “People First, Technology Second” philosophy. While we love technology, we also understand that I. is only useful when it serves to empower people and enhance the work they do; work that, in turn, can facilitate growth, spur innovation, increase opportunity, and open up new paths to success. Contact JMARK today and let us show you what our IT services can do for your business.
