Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
IT Support Specialist (Contract Role)
Los Angeles, CA
*12-month Contract
This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles. The right candidate is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology.
This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position.
Please note, flexibility is possible, but this is considered primarily an in-person role, reporting daily to offices located in Playa Vista, California.
Responsibilities:
- Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process.
- Solve technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged.
- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
- Perform first and second level support and troubleshooting for workstation and mobile systems.
- Interface directly with end users in peril, lead and resolve incidents in an efficient manner, maintaining the highest levels of customer support and response and documentation.
- Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.
- Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization.
- Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable.
- Research new trends and technologies leading to testing and justification for deployment.
- Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies.
- Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.
- Be eager to grow and develop new skills and tackle special projects as needed.
- Appreciation and experience in platform/computer/video gaming is preferred!
Qualifications:
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
- Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS.
- Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.).
- Must understand and communicate system concepts to end users and technical teams.
- Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus.
- Ability to interact effectively with others on varying technical competency, vendors, management, and staff.
- Manages competing demands and changes approach or method to best fit the situation.
- Takes responsibility for own actions; Keeps commitments; Commits to required work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is actively available to respond when needs arise.
- Volunteers readily, undertakes self-development activities and seeks increased responsibilities; asks for and offers help when needed.
- Operates across multiple projects concurrently and assumes responsibility for implementation of projects.
#LI-KS1
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Skills Required
- Provide helpdesk-level coverage and troubleshoot incoming employee IT requests
- First and second level support for workstation and mobile systems
- Mid to advanced-level understanding of Windows OS
- Skilled in Microsoft Office Suite
- Experience with production software (Adobe, Maya, ZBrush, Visual Studio)
- Familiarity with distributed build systems
- Familiarity with enterprise storage technologies (SAN, NAS, iSCSI) and vendors (NetApp, EMC, HDS)
- Basic networking skills and knowledge of security concepts and industry best practices
- Ability to perform inventory management, workstation builds, and user account provisioning/permissions
- Available for off-hours scheduled week-long on-call rotation (system maintenance and emergencies)
- Strong customer service, written and verbal communication skills, and ability to build relationships with business units
- Ability to manage competing demands and multiple projects concurrently
- Linux and Mac OS experience
- Appreciation and experience in platform/computer/video gaming
- Willingness/ability to work primarily in-person at Playa Vista, CA
PlayStation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PlayStation and has not been reviewed or approved by PlayStation.
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Healthcare Strength — The package includes medical, dental, vision, prescription coverage, mental wellbeing programs, disability, and life insurance. Feedback suggests coverage breadth is a consistent strength that helps anchor overall comp satisfaction.
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Retirement Support — U.S. offerings include a 401(k) with a company match along with student‑loan repayment and a college‑savings plan match. These financial supports are positioned as strong additions to total compensation.
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Parental & Family Support — Offerings include paid parental and family‑care leave, fertility and family‑forming support, backup care, and child developmental resources. Feedback suggests these programs are valued and contribute to a well‑rounded package.
PlayStation Insights
What We Do
PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Our products delight millions across the world through incredible games, cutting edge experiences and access to many types of media. This commitment to amazing our fans is at the core of who we are and one we share with Sony Corporation, internationally known as a leader in music, movies and consumer electronics. We can only achieve this goal by welcoming talented people and empowering them to do their best work. From game developers to data scientists, software engineers to cybersecurity experts, marketing to accounting and finance professionals, we’re always looking for talented people who share a passion for creating and our commitment to delivering amazement.
