- Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies.
- Provide support for S&N mobile devices (iPhones, iPads, etc.)
- Document and track work in ServiceNow (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process.
- Lead on-site IT hardware logistics and depot operations, coordinating intake, storage, redeployment, and returns in alignment with company standards and established processes.
- Maintain IT asset inventory accuracy, ensuring all devices are properly reflected in ServiceNow hardware asset management system.
- Responsible for IT inventory depot management and hardware logistics support for OKC sites.
- Manage maintenance of IT asset inventory tracking.
- Responsible for communicating site requirements to management.
- Provide user support on remote connectivity issues using various technologies.
- Basic printer & copier maintenance.
- Handles technical support or warranty claims with IT Equipment vendors.
- Supports audio visual and video conferencing equipment.
- On occasion act as site hand's & eye's as required by IT and vendor network, server, environmental teams, including the Administration of backup of network servers.
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What will you need to be successful?- A Bachelor’s degree in Computer Science, Business or a related discipline, or equivalent relevant technical experience.
- Minimum 4 years of experience delivering high quality desktop support services in a professional environment.
- Strong experience supporting Microsoft Windows and Microsoft Office environments, with proven troubleshooting and problem solving skills.
- Experience with Active Directory user administration and root cause analysis methodologies.
- Excellent customer service skills, with the ability to communicate technical information clearly to both technical and non technical users.
- Strong time management, planning skills and the ability to work independently while also contributing as part of a team.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands On, Team Customized, Mentorship
Extra Perks: Discounts on fitness clubs, travel and more!
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
Explore our website and learn more about our mission, our team, and the opportunities we offer.
Skills Required
- Bachelor's degree in Computer Science, Business or related discipline or equivalent experience
- Minimum 4 years of experience in desktop support services
- Strong experience with Microsoft Windows and Office environments
- Experience with Active Directory
- Excellent customer service skills
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
