Technical Support: Diagnose and troubleshoot hardware, software issues including account setup for both Windows and Mac OS environments.
Account & Access Management: Manage user accounts, permissions, and access controls across different applications.
Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists.
Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.
Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).
SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.
Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations.
Requirements
Hands-on experience with both Windows and Mac OS environments.
Strong multitasking abilities, capable of managing several issues simultaneously.
Good interpersonal skills and strong written and verbal communication abilities.
Ability to work in a 24x7 support environment.
Willingness to learn and develop technical skills.
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Skills Required
- Hands-on experience with Windows and Mac OS environments
- Experience supporting and managing Google Workspace (users, groups, distribution lists)
- Ability to diagnose and troubleshoot hardware and software issues, including account setup
- Manage user accounts, permissions, and access controls across applications
- Experience providing remote support via remote-access systems and meeting SLAs
- Strong multitasking abilities to manage multiple open tickets
- Good interpersonal skills and strong written and verbal communication
- Ability and willingness to work 24x7 rotational shifts and learn technical skills
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
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Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
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Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
