Responsibilities:
- Answers, evaluates, and prioritizes support or assistance requests in the Help Desk tracking system.
- Maintains the Help Desk system with all required information such as: hardware, software, users, issues, resolutions and monthly system reports.
- Communicates with user(s) to collect information about problem(s) and effectively diagnoses and resolves technology related problems and issues.
- Communicates with user expected or found issues, time to resolution and proactively trains users, when possible, how to avoid future similar trouble issues.
- Communicates with IT vendors to request service for defective products or returns / replacements.
- Listens to customers’ needs for new services and provides recommended solutions as well as quotes for purchases to be routed through the proper purchasing systems.
- Installs, removes and relocates personal computers, software and peripheral equipment as needed to meet specific application requirements and leased equipment installation / replacement schedules.
- Develop training materials and user manuals for often used software, hardware and technology including steps and uses.
- Help develop and setup IT training classes on-site and or recommend external contracted training where required.
- Support phone system and Cell phone requirements and services.
Qualifications:
- High School graduate or GED
- Two years of college or university or two to four years related IT work experience.
- Good knowledge of IT systems and support.
- Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from individuals or groups of managers, users, customers and the general public.
- Able to do basic math including add, subtract multiply and divide.
- Able to solve practical problems and deal with a variety of complex issues that may arise.
- Advanced computer knowledge in mainstream hardware and software systems.
- Able to support and work in a fast passed team environment.
- Bilingual (English/Spanish).
Fresenius Medical Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fresenius Medical Care and has not been reviewed or approved by Fresenius Medical Care.
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Leave & Time Off Breadth — PTO is described as ample for 3x12-hour shifts and is complemented by paid caregiver leave, holidays, and sick time. This range of time-off options provides meaningful flexibility for many roles.
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Healthcare Strength — Medical coverage includes 100% preventive care, office-visit copays, prescription coverage, and disability insurance, while dental covers preventive, basic, and major restorative services up to an annual limit. Vision benefits are also available.
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Wellbeing & Lifestyle Benefits — Wellness programs feature the Rally app with fitness rewards, virtual therapy, and an Employee Assistance Program with free counseling. Additional offerings like digital physical therapy and expert medical opinions broaden holistic support.
Fresenius Medical Care Insights
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What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life. Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
