The Role
Provide on-site IT support in Essex to maintain high system uptime, resolve user tickets within SLA, deliver quarterly improvement projects, automate processes to reduce costs, and achieve high user satisfaction.
Summary Generated by Built In
Company Description Qualifications
Jobs for Humanity is partnering with Fake c to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Fake c
To deliver technology solutions and support in Essex, ensuring reliable systems and driving digital efficiency within a monthly salary framework of £2000.
Job Duties and Responsibilities- Maintain 99.9% system uptime
- Resolve 95% of tickets within SLA
- Deliver 2 technology improvement projects quarterly
- Reduce operational costs through automation
- Achieve 90% user satisfaction score
Required Qualifications
- Bachelor's degree in Computer Science or related field or equivalent experience
- Relevant industry certifications (e.g., CompTIA, Microsoft, AWS)
- IT support & troubleshooting
- Database management
- Cybersecurity fundamentals
- Problem-solving
- Communication
- Time management
- Customer service orientation
- Team collaboration
- ITIL
Skills Required
- Bachelor's degree in Computer Science or related field or equivalent experience
- Relevant industry certifications (e.g., CompTIA, Microsoft, AWS)
- IT support & troubleshooting
- Database management
- Cybersecurity fundamentals
- Problem-solving
- Communication
- Time management
- Customer service orientation
- Team collaboration
- ITIL
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The Company
What We Do
Jobs for Humanity connects historically underrepresented talent, including persons with disabilities, refugees, and immigrants, with welcoming employers. They leverage AI to streamline the hiring process, aiming to create a fairer future for all.
