IT Support Senior Associate
Information Technology | Gurugram FUNCTION
Information TechnologyEXPERIENCE
2–4 YearsLOCATION
Gurugram (Onsite)SHIFT
General Hours
- Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
- Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace).
- Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms.
- Maintain and update IT asset inventory with proper documentation and tagging.
- Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators.
- Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams).
- Respond to service tickets and follow up to ensure timely resolution per SLA targets.
- Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives.
- Educate users on IT best practices, system security, and productivity-tool usage.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment.
- Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms.
- Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
- Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment.
- Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk.
Hands-on learning across enterprise platforms in a US healthcare tech environment.Supportive Global Team
Direct access to a collaborative global IT team.Certification Support
Ongoing professional development and certification opportunities.Solid Benefits
Competitive compensation with health insurance and paid time off.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 2 to 4 years of experience in IT support or helpdesk roles within a corporate or BPO environment
- Proficiency with Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms
- Basic understanding of LAN, WAN, Wi-Fi, VPNs, and cloud-based systems
- Strong analytical, troubleshooting, and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Familiarity with Jira, Freshservice, or Zendesk
What We Do
Optimizing Healthcare Organizations through Revenue & Cost Transformation Neolytix is a Management Service Organization (MSO) serving independent healthcare providers. Neolytix has been working with healthcare practices for the last 11 years and providing a helping hand for busy medical practitioners. Our services have helped increase monthly collections, create efficient processes for office administration, improved patient experience and free up physician time for providing better care. We provide shared services solutions for Medical Offices supporting Revenue Cycle Management, Credentialing, Virtual Assistants, IT Support, Practice Marketing with guaranteed impact on the overall bottom line. That means better service for a lower cost. #MedicalBilling #RPM #MSO #medicalbilling #remotepatientmonitoring #valuebasedcare #revenuecyclemanagement #Healthcareproviders #digitalhealth
.png){kind=logo}
