At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.
Job Description:
Parsons is looking for an amazingly talented IT Support (Saudi National) to join our team! In this role you will get to provide hands-on and remote IT support services for desktop systems, servers, networks, and telecommunications infrastructure across the Riyadh Metro Project and related site offices, ensuring the efficient operation of business-critical technology services.
What You'll Be Doing:
- Provide in-person and remote technical support for the installation, repair, maintenance, and troubleshooting of desktop computers, workstations, software, hardware, and telecom circuits.
- Support daily IT operations across the Riyadh Metro Project and associated site offices, including desktop, server, network, voice, and mobile device support.
- install, configure, and troubleshoot Windows-based operating systems and business applications, including Windows 11.
- Perform PC and server installations, upgrades, preventive maintenance activities, and configuration management tasks.
- Support network infrastructure, including TCP/IP connectivity, VPNs, routers, managed switches, and firewall configurations.
- Manage Active Directory user accounts, permissions, group policies, and administrative rights.
- Coordinate with vendors and third-party support providers to resolve technical issues related to hardware and software systems.
- Document incidents, service requests, and status updates through Salesforce and other designated ticketing platforms.
- Provide guidance to end users on IT standards, policies, procedures, and proper use of technology resources.
- Follow up with users to ensure issues are resolved effectively and maintain a high level of customer satisfaction.
- Prioritize and manage multiple support requests in a fast-paced operational environment while maintaining service quality and responsiveness.
What Required Skills You'll Bring:
- Degree or professional qualification in Computer Science, Information Technology, or a related discipline.
- Minimum 3 years of post-graduate IT-related work experience.
- Hands-on experience in PC and server installation, configuration, and maintenance.
- Strong knowledge of networking fundamentals, including TCP/IP, VPNs, routers, managed switches, and firewall configurations.
- Good understanding of Windows desktop operating systems, including Windows 11.
- Working knowledge of Active Directory administration, user account management, group policies, and access rights.
- Ability to diagnose, troubleshoot, and resolve common hardware, software, and networking issues.
- Experience providing end-user support within an IT support, desktop support, helpdesk, or MIS environment.
- Excellent verbal and written communication skills in English.
- Ability to work independently, manage priorities effectively, and perform under pressure in a rapidly changing environment.
- Strong customer service, teamwork, and multitasking skills.
What Desired Skills You'll Bring:
- Industry-recognized certifications such as MCP, MCSE, CCNA, or ITIL.
- Experience supporting large-scale infrastructure, transportation, or rail projects.
- Familiarity with Salesforce or similar IT service management and ticketing systems.
- knowledge of voice systems, telecom circuits, and mobile device support.
- Strong analytical and problem-solving capabilities with the ability to work effectively with multiple stakeholders.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
Skills Required
- Saudi national
- Degree or professional qualification in Computer Science, Information Technology, or a related discipline
- Minimum 3 years of post-graduate IT-related work experience
- Hands-on experience with PC and server installation, configuration, and maintenance
- Strong knowledge of networking fundamentals, including TCP/IP, VPNs, routers, managed switches, and firewall configurations
- Working knowledge of Windows desktop operating systems, including Windows 11
- Working knowledge of Active Directory administration, user accounts, group policies, and access rights
- Ability to diagnose, troubleshoot, and resolve hardware, software, and networking issues
- Experience providing end-user support in an IT support, desktop support, helpdesk, or MIS environment
- Excellent verbal and written communication skills in English
- Ability to work independently, manage priorities, and perform under pressure
- Strong customer service, teamwork, and multitasking skills
- Industry-recognized certifications such as MCP, MCSE, CCNA, or ITIL
- Experience supporting large-scale infrastructure, transportation, or rail projects
- Familiarity with Salesforce or similar IT service management and ticketing systems
- Knowledge of voice systems, telecom circuits, and mobile device support
- Strong analytical and problem-solving capabilities
Parsons Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Parsons Corporation and has not been reviewed or approved by Parsons Corporation.
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Retirement Support — Retirement programs are framed as a major value driver, with an ESOP alongside a 401(k) match and additional stock-purchase options contributing meaningfully to total rewards. This structure is positioned as especially attractive for employees who value long-term wealth-building over immediate cash.
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Healthcare Strength — Health coverage is described as broad and choice-rich, with multiple plan types (PPO, HDHP, and some HMO networks) plus dental, vision, EAP, and wellness resources. The availability of different plan designs and national-carrier coverage supports varied employee needs.
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Leave & Time Off Breadth — Time-off offerings are portrayed as competitive, including PTO, holidays, flexible schedules such as a 9/80 option for eligible roles, and floating holidays in the U.S. Paid parental leave of 160 hours is also highlighted as a meaningful component of the overall package.
Parsons Corporation Insights
What We Do
Parsons is a digitally enabled solutions provider with a focus on making the world safer, smarter, healthier, more sustainable, and more connected. Founded in 1944, Parsons primarily serves the defense, security, and infrastructure markets. Uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services, the corporation delivers state-of-the-art solutions to federal, regional, and local government agencies as well as to private industrial customers worldwide. Parsons has a reputation for inclusion and diversity and has been named to the Ethisphere Institute’s list of World’s Most Ethical Companies for 10 consecutive years. Parsons facilitates a culture of innovation by encouraging collaboration among its employees and providing opportunities for career growth. With offices around the globe, people of varied talents and backgrounds, and a wide range of exciting projects, the possibilities at Parsons are endless. For more about Parsons, visit www.parsons.com. Mission: Delivering innovative infrastructure, defense, and security solutions to enable a more sustainable, safer, smarter, and more connected world.
