At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard, Have Fun, philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the team and Raise the Bar!
Job DescriptionThe IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions meet Raising Cane’s approved specifications. This role addresses and escalates technical issues to ensure timely resolution and operational efficiency for our restaurants. Our Support Team thrives in a fast-paced, collaborative environment focused on finding the best ways to solve IT challenges for our crew.
Your Impact and Responsibilities:
- Provide technical support to all requests from restaurants, field, and Restaurant Support Office crewmembers
- Respond to requests, provide and implement solutions, or route requests to appropriate paths
- Process and resolve customers’ issues using communication methods such as telephone, person, e-mail, etc.
- Document, track, and monitor technical problems with the intent of ensuring timely resolutions
- Basic PC and network troubleshooting, and PC installation and configuration experience
- Proficiency in a variety of technology systems and able to adapt to new systems quickly
- Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
- Self-driven, flexible, and highly energetic with strong written and verbal communication skills
- Able to work flexible hours and based on the business needs, including non-typical business hours
Preferred Qualifications:
- 2+ years of restaurant operations experience strongly desired
- Associate’s degree, trade certification, or high school diploma with equivalent experience
- Experience with Aloha POS, kitchen display systems, and headset systems
All your information will be kept confidential according to EEO guidelines.
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Skills Required
- Basic PC and network troubleshooting experience
- PC installation and configuration experience
- Proficiency with various technology systems and ability to learn new systems quickly
- Strong written and verbal communication skills
- Ability to manage multiple changing priorities
- Availability to work flexible hours, including non-typical business hours
- Two or more years of restaurant operations experience
- Associate degree, trade certification, or high school diploma with equivalent experience
- Experience with Aloha POS, kitchen display systems, and headset systems
Raising Canes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Raising Canes and has not been reviewed or approved by Raising Canes.
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Strong & Reliable Incentives — Additional earning opportunities such as certified trainer pay, “bird specialist” premiums, and late‑night differentials are explicitly offered on top of base wages. These add‑ons can materially lift hourly earnings for eligible shifts and roles.
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Pay Growth & Progression — Pathways like certifications and role advancement provide clear avenues to increase pay, with noted examples of sizeable bumps from initial starting rates. Recent actions raising shift‑manager pay and publicized multi‑year wage increases reinforce upward movement in targeted roles.
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Wellbeing & Lifestyle Benefits — Standout perks include $10,000 first‑time homebuyer assistance, education programs (including no‑cost high‑school diplomas), flexible scheduling, holiday closures, and broad discount and fitness offerings. This breadth aims to support financial goals and day‑to‑day convenience beyond core pay.
Raising Canes Insights
What We Do
Founded by Todd Graves in 1996 in Baton Rouge, La., RAISING CANE'S CHICKEN FINGERS has over 800 restaurants in 41 states, with many new restaurants under construction. The company has ONE LOVE®—craveable chicken finger meals—and is continually recognized for its unique business model and customer satisfaction. RAISING CANE'S® vision is to grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.
