Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.
Reporting directly to the IT Manager, you as an IT Support Engineer will be responsible for implementing, administering, and supporting IT infrastructure, including computing equipment, communication systems, and Office 365 across our operations. You will ensure system availability, provide technical support, and contribute to IT projects while maintaining operational continuity and user satisfaction.
In this role, you will support daily IT operations, troubleshoot technical issues, and ensure the stability and security of systems, while aligning with Littelfuse standards and global IT practices.
About the Job:Provide support for servers running MS Windows (2012/2016/2019) and Active Directory environments.
Deliver technical support for end-user systems including Windows 10/11, Microsoft Office 365, Outlook, Teams, and enterprise tools such as SAP, Citrix, and Ivanti.
Ensure 24/7 availability and support of the IT environment, including desktops, laptops, network infrastructure, remote access, and communication systems.
Execute backup and restore processes for critical systems and servers.
Install, configure, and support access control systems and CCTV (IP-based).
Maintain cybersecurity standards, including antivirus protection and data encryption.
Support VPN and secure access tools (e.g., OKTA) for remote users.
Monitor network performance using NMS tools and ensure system reliability.
Manage IT inventory and maintain accurate records.
Utilize Service Desk tools to track, manage, and resolve incidents within defined SLAs.
Perform preventive and corrective maintenance for hardware and software systems.
Provide technical support and guidance to operational teams and support the implementation of new business systems.
Support IT projects and collaborate with external vendors when required.
- Location: Matehuala San Luis Potosi
Bachelor’s degree in Engineering, IT, or a related field (or equivalent experience).
Minimum 5 years of experience in IT support, infrastructure, and systems administration.
Experience supporting servers, end-user computing, and enterprise IT environments.
Basic knowledge of server administration and Microsoft platforms.
Strong communication skills (written and verbal).
Flexibility to support business needs as required .
Strong problem-solving skills and ability to work in a fast-paced environment.
Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values — Customer Focus, Teamwork, Results-Driven, Integrity, and Innovation — support us on our mission to improve the safety, reliability, efficiency, and performance of our customers' products and systems. We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference — everywhere, every day. #LI-MM
What We Do
Littelfuse is an industrial technology manufacturing company empowering a sustainable, connected, and safer world. Across more than 15 countries, and with 17,000 global associates, we partner with customers to design and deliver innovative, reliable solutions. Serving over 100,000 end customers, our products are found in a variety of industrial, transportation, and electronics end markets—everywhere, every day. Headquartered in Chicago, Illinois, United States, Littelfuse was founded in 1927. View our broad and deep product portfolio: https://www.littelfuse.com/ Littelfuse has had a long-standing commitment to ensuring a diversified workforce through equal employment opportunities. Maintaining a diversified workforce is critical to the success of our organization. Each associate receives equal employment opportunity regardless of race, color, religion, creed, sex (with or without sexual conduct), marital status, national origin, citizenship, ancestry, age, physical or mental disability, medical condition, order of protection status, military status, sexual orientation, gender expression or identity, genetic information, unfavorable discharge from military service, and any other protected class under federal, state or local law
