ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We are looking for an IT Support / Operations Engineer to join Baseten
as we continue to scale our IT team. In this role, you will play a critical part in
bringing our technical support entirely in-house to provide a seamless, high-touch
experience for all Baseten employees.
As we continue to scale, you will be the primary point of contact for day-to-day
technical issues, allowing you to have a direct impact on our team's productivity
and overall office environment. This position is ideal for a hands-on problem
solver who enjoys a mix of hardware and software troubleshooting, user lifecycle
management, and maintaining the physical IT infrastructure of a modern office.
While you will focus heavily on elevating our internal support standards, you will
also assist with systems administration and workflow automation as our company
evolves. This is a hybrid role based out of our San Francisco or New York office, following our
standard policy of three days per week in-person to ensure our physical office
and AV systems remain high-performing and reliable.
RESPONSIBILITIES
Serve as the escalation point for day-to-day technical support, diagnosing and
resolving hardware and software issues across our Mac and Windows fleetManage user lifecycle administration including provisioning, deprovisioning,
and access management across all systems and servicesOwn the IT onboarding experience for new employees — from laptop setup
and account configuration to a smooth first-day experienceMaintain and continuously improve office IT infrastructure to ensure a reliable,
high-performing environment for all employeesBuild and maintain a knowledge base of self-serve resources to reduce ticket
volume and empower usersManage IT asset procurement, inventory tracking, and vendor relationships
Support new office buildouts and contribute to broader workplace IT planning
as we scaleIdentify opportunities to automate workflows and eliminate inefficiencies
across IT operationsAdapt to the evolving needs of a fast-growing company, taking on new
challenges as they ariseSystems administration, including managing admin-level access, configuring
user permissions, and performing routine maintenance across cloud-based
services.
REQUIREMENTS
Strong working knowledge of Google Workspace, MDM platforms (e.g.
Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing toolsProven experience administering macOS at scale, with solid working
knowledge of Windows environmentsHands-on experience with automation tools and a track record of streamlining
IT processes and workflowsExcellent communication skills with a genuine passion for delivering great
support experiencesStrong organizational skills with the ability to manage multiple priorities in a
fast-paced, ambiguous environment
BENEFITS
Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Skills Required
- Strong working knowledge of Google Workspace
- Experience with MDM platforms such as Kandji
- Experience with IdM/SSO solutions such as Okta
- Experience with video conferencing tools
- Proven experience administering macOS at scale
- Solid working knowledge of Windows environments
- Hands-on experience with automation tools
- Track record of streamlining IT processes and workflows
- Excellent communication skills
- Passion for delivering great support experiences
- Strong organizational skills
- Ability to manage multiple priorities in a fast-paced, ambiguous environment
Baseten Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baseten and has not been reviewed or approved by Baseten.
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Fair & Transparent Compensation — Feedback suggests pay targets the top of market with explicit ranges in postings and a stated aim to provide 90th percentile salaries with equity. Role descriptions emphasize competitive, experience-based pay bands and meaningful stock grants.
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Healthcare Strength — Healthcare is described as fully covered for medical, dental, and vision for employees and their families, reducing out-of-pocket costs. This comprehensive coverage is consistently highlighted alongside other core benefits.
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Leave & Time Off Breadth — Time off policies include unlimited PTO with a minimum expectation of at least four weeks, 16 paid company holidays, and a company-wide winter break. These elements indicate substantial protected time away from work.
Baseten Insights
What We Do
AI’s future won’t be a few massive models built by a handful of labs. It’ll be millions of specialized models embedded into every product, workflow, and experience by the people closest to the customer. The foundation of that future is inference. Inference determines the performance, reliability, latency, and economics of every AI product. For AI to scale globally, it must be as reliable, fast, cost-effective, and high-quality as possible. That’s why Baseten exists. Companies like Abridge, Cursor, Lovable, Notion, and OpenEvidence depend on Baseten to power mission-critical AI workloads in production.
Why Work With Us
We’re an interdisciplinary team of researchers, engineers, and operators building the Inference Cloud our AI future demands. We’re running at a hard systems problem that requires first-principles thinking across the entire stack. The bar is high. We work hard, move fast, and care deeply about quality.
