ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We’re looking for an IT Operations Engineer to be the face of IT at Baseten: the person who makes technology just work for our team, in the office and remotely. You’ll own day-to-day support, office IT, and new-hire onboarding, and you’ll work alongside our IT Engineers, who design the controls and automation you’ll run and improve.
This is an on-site role based in San Francisco.
RESPONSIBILITIES
Be the go-to point of contact for hardware, software, and access issues across a macOS-first fleet, with some Windows.
Give every new hire a great first day, from a ready-to-go laptop to working accounts, whether they’re in the office or remote.
Run onboarding, role changes, and offboarding through our automated workflows, and catch the exceptions they don’t cover.
Keep the office running smoothly: conference rooms and AV, network and Wi-Fi, printers, and walk-up support on office days.
Support new office buildouts and plan workplace IT as we grow.
Manage IT assets, and vendor relationships, including stock and shipping for remote teammates.
Build a self-serve knowledge base and workflows that reduce ticket volume and help people help themselves.
Find recurring friction and automate it within our AI ITSM (Serval) and existing tools, collaborating with IT Engineering on new integrations as needed
Handle day-to-day administration of our core SaaS tools within delegated, scoped roles.
REQUIREMENTS
5+ years in IT support or IT operations, ideally at a fast-growing company
Hands-on experience supporting a macOS fleet end to end: troubleshooting login, FileVault, permission, and profile issues; enrolling devices and deploying apps and OS updates through an MDM (e.g. Kandji), including remote lock and wipe; and managing hardware through Apple Business Manager, AppleCare repairs, and reimaging for redeployment
Hands-on experience administrating Google Workspace, Slack and Zoom
Experience with conference room, AV, and office network setup and troubleshooting.
Flexibility to support events in the evening may be occasionally required
Experience with automation or scripting to streamline repetitive work.
Excellent communication and a real care for the support experience.
Strong organization across competing priorities in a fast-paced environment.
Ability to be in our San Francisco office 5 days a week and lift standard IT equipment.
BENEFITS
Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Skills Required
- Strong working knowledge of Google Workspace
- Experience with MDM platforms such as Kandji
- Experience with IdM/SSO solutions such as Okta
- Experience with video conferencing tools
- Proven experience administering macOS at scale
- Solid working knowledge of Windows environments
- Hands-on experience with automation tools
- Track record of streamlining IT processes and workflows
- Excellent communication skills
- Passion for delivering great support experiences
- Strong organizational skills
- Ability to manage multiple priorities in a fast-paced, ambiguous environment
Baseten Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baseten and has not been reviewed or approved by Baseten.
-
Fair & Transparent Compensation — Feedback suggests pay targets the top of market with explicit ranges in postings and a stated aim to provide 90th percentile salaries with equity. Role descriptions emphasize competitive, experience-based pay bands and meaningful stock grants.
-
Healthcare Strength — Healthcare is described as fully covered for medical, dental, and vision for employees and their families, reducing out-of-pocket costs. This comprehensive coverage is consistently highlighted alongside other core benefits.
-
Leave & Time Off Breadth — Time off policies include unlimited PTO with a minimum expectation of at least four weeks, 16 paid company holidays, and a company-wide winter break. These elements indicate substantial protected time away from work.
Baseten Insights
What We Do
AI’s future won’t be a few massive models built by a handful of labs. It’ll be millions of specialized models embedded into every product, workflow, and experience by the people closest to the customer. The foundation of that future is inference. Inference determines the performance, reliability, latency, and economics of every AI product. For AI to scale globally, it must be as reliable, fast, cost-effective, and high-quality as possible. That’s why Baseten exists. Companies like Abridge, Cursor, Lovable, Notion, and OpenEvidence depend on Baseten to power mission-critical AI workloads in production.
Why Work With Us
We’re an interdisciplinary team of researchers, engineers, and operators building the Inference Cloud our AI future demands. We’re running at a hard systems problem that requires first-principles thinking across the entire stack. The bar is high. We work hard, move fast, and care deeply about quality.
