The Role
Provides technical support and manages the lifecycle of hardware, software, networks, servers, user accounts, and digital platforms. Responsibilities include cybersecurity controls, backups and recovery, IT asset tracking, procurement support, vendor coordination, policy development, staff training, field assistance, and operational reporting.
Summary Generated by Built In
This role is dedicated to ensuring the seamless operation of all technical systems and digital infrastructure within the organization. The position focuses on managing the full lifecycle of hardware, software, and network resources while safeguarding data integrity and security. By providing reliable technical support and maintaining robust operational procedures, this role plays a vital part in supporting daily business activities, field operations, and strategic initiatives.
Responsibilities
- Install, configure, and repair operating systems, applications, computer hardware, and peripheral equipment.
- Oversee the stability of office networks, internet connections, servers, web platforms, and other essential ICT assets.
- Manage user accounts, access permissions, email systems, and productivity suites such as Microsoft 365 and Google Workspace.
- Enforce security protocols, including endpoint protection, access controls, software patching, and safe data handling methods.
- Execute regular data backup routines and assist with recovery efforts to ensure business continuity.
- Keep precise records of IT assets, equipment distribution, maintenance logs, and inventory levels.
- Create IT policies, staff guidelines, and conduct training sessions to promote cybersecurity awareness.
- Assist in the purchasing process by defining technical requirements and drafting terms of reference for IT acquisitions.
- Liaise with external partners, including internet service providers and software vendors, to resolve technical matters.
- Deliver on-site technical assistance during field missions, assessments, training events, and program activities.
- Generate periodic reports detailing IT operations, system incidents, performance metrics, and unresolved technical challenges.
Requirements
- Proven experience in installing, configuring, and troubleshooting operating systems and hardware.
- Strong background in monitoring and maintaining network infrastructure, servers, and digital platforms.
- Proficiency in administering user accounts, email systems, and major productivity suites like Microsoft 365 and Google Workspace.
- Demonstrated ability to implement cybersecurity measures, including access controls and data protection strategies.
- Experience with data backup procedures, recovery protocols, and business continuity planning.
- Skill in maintaining accurate asset registers and managing equipment inventory.
- Capability to develop IT procedures, user guides, and conduct staff training on security awareness.
- Familiarity with procurement processes, including drafting technical specifications and terms of reference.
- Experience coordinating with external technology service providers and vendors.
- Ability to provide remote or on-site support during field activities and operational events.
- Competence in preparing detailed reports on system performance, incidents, and ongoing technical issues.
Skills Required
- Experience installing, configuring, and troubleshooting operating systems and hardware.
- Experience monitoring and maintaining network infrastructure, servers, and digital platforms.
- Proficiency administering user accounts, email systems, Microsoft 365, and Google Workspace.
- Ability to implement cybersecurity measures, access controls, and data protection strategies.
- Experience with data backup, recovery protocols, and business continuity planning.
- Ability to maintain asset registers and manage equipment inventory.
- Ability to develop IT procedures and user guides and conduct security awareness training.
- Familiarity with procurement processes, technical specifications, and terms of reference.
- Experience coordinating with external technology service providers and vendors.
- Ability to provide remote or on-site support during field activities and operational events.
- Competence preparing reports on system performance, incidents, and technical issues.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
