Napco National

IT SUPPORT OFFICER

Posted 5 Days Ago

Be an Early Applicant

Dammam, SAU

In-Office

Entry level

Industrial • Manufacturing

The Role

Provide first-line technical support across business units, both onsite and remotely. Prepare, configure, repair, replace, and deliver computers, printers, scanners, photocopiers, software, and accessories. Support network and telecommunications infrastructure, including cabling and testing. Respond to technical issues, maintain smooth operations, assist users and IT representatives, and handle IT projects and site support assigned by management.

Summary Generated by Built In

JOB RESPONSIBILITIES & TASKS Duties include but are not limited to

• Provide support to business units for services that are set in Service Level Agreements (SLA).

• Format and prepare laptops and desktops.

• Repair printers scanners and photocopiers before allocating to a third party.

• Install and configure all kinds of software for current & new users

• Communicate with network Laptop/desktop and computer accessories

• Ensure the first line of network and telecom and infrastructure support (cabling, points, testing).

• Handle IT-related projects given by the support manager and handle sites.

• Help all the IT representatives of all business units. Assist customers in repairing and replacing equipment as necessary.

• Take immediate action in case of technical problems and maintain smooth operation

• Provides flexible and responsive Technical Support across the company (physically & remotely).