The Role
Provide daily technical support for hardware, software, school networks, email, Microsoft 365, and educational systems. Install and maintain computers, printers, projectors, smart boards, and other classroom technology. Track IT assets, software, support requests, and incidents; assist with exams and events; apply basic cybersecurity and data protection practices; and coordinate with external IT vendors.
Summary Generated by Built In
- Provide daily technical support and troubleshoot hardware/software issues.
- Install, configure, and maintain computers, printers, projectors, and smart boards.
- Support school networks, email, Microsoft 365, and educational systems.
- Maintain IT equipment, software, and asset records.
- Assist with classroom technology, exams, and school events.
- Ensure basic cybersecurity, data protection, and regular system updates.
- Manage and follow up on IT support requests and incidents.
- Coordinate with external IT vendors when required.
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field.
- 1–3 years of IT support experience; school experience is preferred.
- Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
- Strong troubleshooting, communication, and customer-service skills.
- Ability to work under pressure and support users professionally.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 1-3 years of IT support experience
- School experience
- Knowledge of Windows
- Knowledge of Microsoft 365
- Knowledge of computer hardware
- Knowledge of basic networking
- Strong troubleshooting skills
- Strong communication skills
- Strong customer-service skills
- Ability to work under pressure and support users professionally
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The Company
What We Do
Waad Education is a Saudi Arabian company headquartered in Jeddah that seeks to improve society through education and investment. It promotes creativity, innovation, and well-being, operating through Waad Learning Management and Waad Investment Management. Its education portfolio includes schools and learning programs such as Dar Althikr Schools, Waad Academy, and Bloom Schools, aimed at supporting youth and future generations across Saudi Arabia.
