The Role
Provides first-line IT troubleshooting and ticket resolution for hardware, software, network, and Zoho application issues. Supports device maintenance, employee onboarding and offboarding, asset provisioning, documentation, and inventory reconciliation. Assists with basic programming, scripting, API, database, and system configuration tasks under supervision. Requires strong problem-solving, documentation, communication, and teamwork skills, along with a relevant technology qualification and NYSC eligibility.
Summary Generated by Built In
• Provide first-line troubleshooting and technical support for hardware, software and network issues across the business.
• Log, track and resolve IT support tickets within agreed service levels, escalating complex issues to the IT Support Executive.
• Provide user support for the organisation’s Zoho enterprise applications, including access, basic configuration, system-related issues and workflow processes.
• Assist with basic programming, scripting, API, database and system configuration tasks under the guidance of the IT Support Executive.
• Conduct scheduled routine and preventive maintenance of IT devices, ensuring devices are properly maintained and maintenance activities are documented.
• Support IT setup and tear-down for onboarding and exiting staff, including hardware and software provisioning.
• Maintain accurate documentation of IT issues, resolutions, configurations, assets and system-related activities.
• Manage IT Asset & Inventory Management by accurately logging, tagging and keeping company IT assets up to date, ensuring 100% of assets are logged and reconciled monthly on the Zoho Creator Asset Register.
• Collaborate with the IT Support Executive and other departments to support day-to-day business operations.
Requirements● HND/B.Sc. in Computer Science, Information Technology, Software Engineering, or a related field.
Benefits
Requirements● HND/B.Sc. in Computer Science, Information Technology, Software Engineering, or a related field.
● NYSC Corp member or awaiting PPA
● Basic knowledge of IT support and troubleshooting.
● Basic understanding of programming concepts.
● Basic understanding of APIs and databases is an advantage.
● Ability to learn new software, systems and technologies quickly.
● Strong problem-solving and analytical skills.
● Strong attention to detail and documentation skills.
● Good communication skills.
● Ability to work independently and as part of a team.
Benefits
- Defined Career Growth
- HMO
- Other Statutory Benefits
Skills Required
- HND or B.Sc. in Computer Science, Information Technology, Software Engineering, or a related field
- NYSC Corp member or awaiting PPA
- Basic knowledge of IT support and troubleshooting
- Basic understanding of programming concepts
- Ability to learn new software, systems, and technologies quickly
- Strong problem-solving and analytical skills
- Strong attention to detail and documentation skills
- Good communication skills
- Ability to work independently and as part of a team
- Basic understanding of APIs and databases
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The Company
What We Do
Casafina Development Company is a privately held, Africa-originated, and globally focused alternative asset management firm that creates innovative financing structures and real estate solutions for investors, homeowners, and businesses across Nigeria. The company aims to empower people to reach their full potential by providing affordable finance and wealth creation opportunities, specializing in luxury residences and high-yield commercial investments to ensure significant value and returns for its investors.
