IT Support Manager

IT Support Manager

Who we are:

Elevate K-12 is a Series C funded, rapid growth stage start-up focused on solving the crisis-level teacher shortage in US K-12 schools changing the way classrooms work live, virtual instruction that gives students access to high quality, certified teachers who help them prepare for the world of the future! For our teacher community, we open new work opportunities proprietary platform and curriculum, enabling them to deliver live remote instruction across multiple subjects in elementary, middle, and high schools across the US. Our goal is to enable high quality live teaching for every learner in the U.S., from kindergarten through their first jobs, so they can receive the education they need to identify and pursue their unique passions in life. We are the new way to the classroom!

We live the mission of Elevate K-12, and we’re getting better each day, if all of this sounds exciting to you – We want to hear from you!

Purpose/Role:

Provide remote support and management of IT systems (ex. O365, Intune, Exchange, Sharepoint, Onedrive), assets (ex. laptops, printers, Wi-Fi, conferencing equipment) and desktop software. 

Key Responsibilities:

• Responding to user support requests and general IT Support tickets. 
• Troubleshooting hardware and software issues. 
• Installing and maintaining hardware and computer peripherals. 
• Installing and upgrading operating systems and computer software. 
• Follow up with clients to ensure their systems are functional. 
• Onboarding new users and assisting with initial set up of systems. 
• Managing new hardware deployments.
• Support escalations from other technical resources. 

Qualifications:

• Experience supporting US-based employees, including c-suite.  
• Experience with current Windows and Mac operating systems. 
• Experience in backing up and restoring end user data. 
• Experience supporting Microsoft desktop software including Outlook, Teams, and Office products (Word, Excel, PowerPoint). 
• Experience with Onboarding/Offboarding users in a Microsoft 365 environment. 
• Basic experience with Office 365 administration, Exchange mailbox management, Calendar management and basic Powershell scripting skills. 
• Experience with device management leveraging Microsoft Intune or other similar management software.
• Experience with maintaining and creating end user & technical documentation. 
• Work schedule will be US business hours.

Be Part Of Our Story:

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.