GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge.
Now, you can be part of it!
We are looking for a very motivated and self-driven individual to manage our IT Support Team. The team is responsible for supporting global business clients and data integration into the client’s platform.
The Support Manager's role is to ensure a business' customers receive outstanding support and that all their needs are met.
Job DescriptionJob duties:
- Being responsible for creating the Communication Management and ensuring that key stakeholders receive the required communication.
- Organizing support and customer service work.
- Managing the daily work of the support team.
- Being responsible for the performance management of the support team.
- Implementing enhancements to improve the efficiency of the support team.
- Work based on KPIs of the support department and customer assessment (NPS score).
- Supervising and leading all support processes and operations.
- Creating and implementing support procedures.
- Supporting global business clients and data integration into the client’s platform.
- Maintaining and ensuring support team works according to established standards.
- Collaborating with all departments, and business users to understand requirements and needs.
- Controlling and ensuring the optimal level of customer satisfaction.
- Experience: 3+ years in a leadership or managerial role
- IT knowledge, understanding of available technology
- Customer service approach
- Incident & Escalation Management
- Analytical & Problem-Solving Skills
- Structured and solution-oriented way of working, even under pressure
- Customer & Stakeholder Management
- Minimum knowledge of Polish C1 and English C1
- Knowledge of the MS SQL Server will be a plus
- Opportunities to grow your knowledge within your area of expertise 🚀
- Friendly working atmosphere in a professional team 👈
- Employee-oriented working culture 🤝
- Possibility to work partly remotely 💻
- Sports subscription 🏀
- Subsidized English classes 💂🏻
- Private healthcare 🏥
- Small project teams and flat organization structure
- International projects
Skills Required
- 3+ years in a leadership or managerial role
- IT knowledge and understanding of available technology
- Customer service approach
- Incident and escalation management experience
- Analytical and problem-solving skills
- Structured and solution-oriented work style under pressure
- Customer and stakeholder management
- Polish language proficiency at C1 level
- English language proficiency at C1 level
- Knowledge of MS SQL Server
What We Do
At GGS, we combine database expertise, process excellence, AI and automation to redefine enterprise value creation. For over a decade, we've helped mid-market companies achieve operational excellence—delivering more than $42M in annual savings and over 1 million hours saved each year. On average, our clients see ROI payback within six months and a 91% reduction in operational cycle times. Our portfolio spans manufacturing, logistics, and retail—with a strong focus on PE-owned businesses, helping operating partners and value-creation teams scale efficiency and impact across entire portfolios. We specialize in five key areas that drive measurable ROI and sustainable growth: Business Process Advisory: Receive a clear picture of your operations—from mapped processes and identified bottlenecks to a transformation roadmap benchmarked against best practices. Business Process Automation: Eliminate repetitive manual tasks, reduce operational costs by 25–40%, and minimize human error through digital robots and workflow automation. Low-Code Application Development: Gain modern, low-code solutions that extend your existing systems without disruption—scaling your business without replacing core platforms. Business Intelligence: Access real-time visibility into performance across your organization, tracking KPIs and consolidating data into actionable dashboards. AI-Powered Operations: Benefit from AI agents and intelligent workflows that automate decisions, deliver predictions, and seamlessly integrate AI into daily operations. Everything we do is built around one goal—to maximize ROI and deliver the highest operational impact.
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