IT Support Lead

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s most exciting unicorns with a team of over 800 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

1. Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions

3. Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

About the role

A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.

You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.

You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.

What you'll be doing

• Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance

• Set strategic direction for IT, aligning team objectives to business needs and company growth goals

• Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction

• Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment

• Develop and implement IT standards, knowledge base articles, and training resources

• Drive continuous improvement of IT workflows, through automation and process optimisation

• Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations

• Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection

• Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics

• Support office and remote working technology needs and encourage a culture of innovation and accountability

What we’re looking for

• Minimum of 5+ years in IT Support/IT Systems/Service Desk environments

• Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji

• Experience in leading teams

• Proven coaching abilities, with a track record of supporting high-performing, inclusive teams

• Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations

• Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals

• Strong communication and stakeholder management skills

• Understanding of security protocols and strategies for threat mitigation

• Willingness to travel to office locations in Kent and London as needed

Nice to haves

• Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement

• Knowledge of cloud platforms such as AWS and Google Cloud

• Direct experience scaling IT functions in high-growth tech environments

• Industry experience in fintech or financial services is a plus

• Experience with network management and troubleshooting

Interview process

• A quick phone call with one of the team

• Technical Interview

• Team Interview

  • Meet the team you’ll work with daily

• Culture Interview

  • Meet a member of the senior tech leadership.

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies

• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

• Health coverage: support for your physical and mental wellbeing, including private health cover

• Retirement & savings: long-term financial wellbeing through retirement savings plans

• Employee referral programme: earn a competitive bonus when you refer successful new team members

• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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