About Us
Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.
About the RoleRho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our NYC office — ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech.
ResponsibilitiesServe as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution.
Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware.
Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
Partner with Security, People, and Finance on access controls, compliance, and asset management.
Lead IT onboarding for new hires and ensure a seamless day-one experience.
5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
Experience managing office IT infrastructure, including networking, AV, and conference room technology.
Excellent troubleshooting skills and a customer-service mindset — you make IT feel easy for your colleagues.
A clear communicator who can document processes and support non-technical teammates.
Willing and able to work on-site 5 days per week in our NYC office.
Our people are our most valuable asset. The salary range for this role is $90,000 - $130,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.
Skills Required
- 5+ years of IT support or IT operations experience
- Hands-on expertise administering macOS and Windows
- Experience with MDM tools (device procurement, provisioning, secure offboarding)
- Experience with identity/SSO platforms and SaaS administration
- Working knowledge of Google Workspace and Slack
- Experience managing office IT infrastructure, including networking, AV, and conference room technology
- Excellent troubleshooting skills and customer-service mindset
- Strong written and verbal communication; ability to document processes and support non-technical teammates
- Willing and able to work on-site 5 days per week in NYC
Rho Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rho and has not been reviewed or approved by Rho.
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Fair & Transparent Compensation — Pay is characterized as market-competitive across key product, engineering, and sales roles, and compensation is highlighted as a relative strength in employer profiles. Compensation satisfaction appears strong compared to other categories, even when other aspects of the experience are mixed.
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Healthcare Strength — Core medical, dental, and vision coverage plus life and disability insurance and HSA/FSA options are consistently listed across postings. This breadth of standard healthcare benefits positions the package as competitive for a growth-stage fintech.
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Leave & Time Off Breadth — PTO, paid holidays, parental leave, and bereavement leave are explicitly included in third-party listings. Hybrid flexibility is also noted, supporting practical use of time off.
Rho Insights
What We Do
Rho's mission is to make finance frictionless for organizations. Our automated, integrated platform has everything a finance leader needs across commercial banking and spend management to save finance leaders money and boost their team’s productivity.
Why Work With Us
Rho is solving a significant challenge for finance leaders. This is a great opportunity to be part of a special mission to make finance frictionless. Rho is perfect for high-performers who move fast, know how to prioritize for impact, lead with empathy, and bring diverse skillsets and perspectives to help make customer lives easier.
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