We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.
🔧 Key Skills:
* End-User Computing (EUC) Support
* LAN / WAN / VPN / Wi-Fi Troubleshooting
* Active Directory & Group Policy
* Microsoft 365 (Outlook, Teams, OneDrive)
* ITSM / ServiceNow
* Windows 10/11 Support
* Incident, Problem & Change Management
* ITIL Process Knowledge
📌 Key Responsibilities:
* Own end-to-end service delivery for Malaysia engagement
* Lead onsite and offshore support teams
* Manage escalations, shifts, and operational governance
* Ensure SLA/KPI compliance across IT support functions
* Act as SPOC for customer stakeholders and governance meetings
* Drive operational excellence and continuous improvement initiatives
* Ensure adherence to security, audit, and compliance standards
✅ Preferred Experience:
* Airline / Transportation / Large Enterprise environments
* Managing onsite–offshore delivery models
* Strong communication and leadership capabilities
Skills Required
- End-User Computing (EUC) support
- LAN/WAN/VPN/Wi-Fi troubleshooting
- Active Directory and Group Policy administration
- Microsoft 365 (Outlook, Teams, OneDrive) administration/support
- ITSM platform experience (ServiceNow)
- Windows 10/11 support
- Incident, Problem & Change Management experience
- ITIL process knowledge
- Leadership and stakeholder management experience
- Hands-on infrastructure support expertise
- Experience in Airline/Transportation or large enterprise environments
- Experience managing onsite-offshore delivery models
- Strong communication capabilities
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
