The Level 2 Tech/System Admin role is a full-time, on-site position based in Buffalo.
Northtown Automotive Group is looking for a Level 2 IT Support Technician to join our team. In this role, you'll serve as an escalation point for Tier 1 support, resolving complex issues across Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID environments.
You'll combine hands-on troubleshooting with light systems administration, and you'll help mentor junior technicians and improve our documentation and processes along the way.
Qualifications- Valid and active NYS drivers license is required
- Candidates must possess strong troubleshooting and Technical Support skills for resolving escalated system and user issues.
- Candidates must possess Maintenance & Repair skills for hardware, software, Server, and network components in business environments.
Candidates must possess Preventive Maintenance skills to monitor systems, apply updates, and reduce downtime. - Candidates must possess Training skills to guide users and mentor junior team members on tools, best practices, and procedures.
- Experience with Windows and/or Linux server administration, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and basic security practices.
- VMware Knowledge a Plus.
- Strong documentation habits, attention to detail, and the ability to prioritize multiple support requests and projects.
- Effective communication skills and the ability to work collaboratively with technical and nontechnical stakeholders on-site.
- Relevant certifications (such as CompTIA A+,
- Network+, Security+, or Microsoft certifications) or
- Microsoft certifications) or equivalent practical experiences are beneficial.
Skills Required
- Valid and active New York State driver's license
- Strong troubleshooting and technical support skills for escalated system and user issues
- Maintenance and repair skills for hardware, software, servers, and network components
- Preventive maintenance skills, including system monitoring and applying updates
- Training skills to guide users and mentor junior team members
- Experience with Windows and/or Linux server administration
- Knowledge of Active Directory and networking fundamentals, including TCP/IP, DNS, and DHCP
- Basic security practices
- Strong documentation habits, attention to detail, and ability to prioritize multiple support requests and projects
- Effective communication and collaboration skills with technical and nontechnical stakeholders
- VMware knowledge
- CompTIA A+, Network+, Security+, Microsoft certification, or equivalent practical experience
What We Do
Northtown Automotive Companies is one of Western New York's largest automotive groups, growing from a small used car operation into a comprehensive network. They represent brands such as Toyota, Honda, Lexus, Subaru, Hyundai, Volkswagen, and Porsche, providing a complete range of services including new and pre-owned vehicle sales, maintenance, parts, and collision repair in a customer-focused environment.
