IT Support / AI Ops Intern

What you'll do:

Next-Gen IT Support: Provide Level 1 & 2 IT support to the Kogan team across Office 365, Google Workspace, Azure/Active Directory, hardware, and networks—but with an AI-first mindset.

AI Support & Guardrails: Help internal team members troubleshoot and optimize their use of corporate AI tools (like Copilot, ChatGPT Enterprise, and internal LLM interfaces).

Smart Automation: Work closely with our Systems Administrators to identify repetitive IT tickets and build automated workflows, shortcuts, and AI-driven chatbots to self-resolve common issues.

Prompt Engineering & Enablement: Assist in building and maintaining internal prompt libraries and AI documentation to help different departments utilize AI effectively and securely.

Data & System Maintenance: Help monitor IT systems and use basic data visualization tools to track ticket trends, keeping an eye out for patterns that are ripe for automation.

What you'll need:

The Go-To Tech Person: You’re the person your friends and family call when their tech breaks. You love building computers, messing around with networks, or digging into software settings.
AI Enthusiast: You don’t just use AI to write emails; you understand how LLMs work, you enjoy experimenting with prompt engineering, and you’ve played around with tools like Zapier, Make.com, Power Automate, or OpenAI APIs.
Problem Solver & Analytical Thinker: You look at a repetitive problem and think, "How can I write a script or build an automation so I never have to do this manually again?"
Keep it Real Communication: Excellent verbal and written communication. You can explain a technical solution to a non-technical person without using confusing jargon.
Education: Currently studying or recently graduated with a degree/diploma in Information Technology, Computer Science, Data Analytics, or a related field.

Why Kogan.com?

Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com.
Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact.
You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.
Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.
Learning budget of $1000.
A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!