Four Hands

IT Support Intern

Reposted 2 Days Ago

Austin, TX, USA

Hybrid

Internship

eCommerce • Information Technology • Retail

A leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

The Role

The IT Support Intern will assist with diagnosing and resolving IT issues, manage IT tickets, and maintain documentation, while supporting users and systems.

Summary Generated by Built In

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The IT Support Intern will assist in diagnosing and resolving hardware, software, and network issues to ensure seamless IT operations. Support system maintenance, user account management, and documentation of technical solutions.

This position is expected to start in September 2026 and continue through the entire Fall 2026 term (through December 2026). Our internships are a minimum of 12 weeks, part-time (20 to 25 hours) and on-site.

In This Role

Manage IT tickets by troubleshooting basic issues, documenting solutions, and escalating complex problems to the IT team
Follow established IT processes, suggest workflow improvements, and help create internal and user-facing documentation
Provide timely follow-ups with end users on open tickets and communicate resolutions to meet service level agreements
Assist with the offboarding process by deactivating accounts, backing up data, and tracking company assets
Help create and deploy system images for hardware setups
Maintain and organize inventory records for IT assets, including computers, peripherals, and software licenses
Track and document the lifecycle of IT equipment
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

The Ideal Person

Currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of Windows OS, exposure to Microsoft Azure is a plus
Familiarity with imaging tools and inventory management software

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

Skills Required

Currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of Windows OS, exposure to Microsoft Azure
Familiarity with imaging tools and inventory management software

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The Company

HQ: Austin, TX

800 Employees

Year Founded: 1996

What We Do

Welcome to Four Hands. Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win. And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.