IT Support Intern

Job title: IT Support Intern

Location: Sofia, Bulgaria

Overview of the role:

We are looking for an IT Support Intern to join our IT Global Support team for 12-month period. This role is to be based in our Sofia (Bulgaria) office.

Are you a tech-savvy student or a recent graduate looking for an incredible learning opportunity? We welcome individuals from diverse backgrounds to join our supportive and inclusive environment. Come kick-start your career in IT with our IT Global Support organization as an IT Support Intern and immerse yourself in a hands-on experience that will help you develop valuable skills!

Our teams work from a lively location nestled within this historic city. Enjoy the best of both worlds with winter and summer offices, tantalizing free snacks and a gaming paradise for endless entertainment.

What you’ll do:

As an IT Support Intern, you will be part of our IT Global Support organization, providing top-notch enterprise technology support to our internal users. Reporting to the Tech Support Manager, you will be able to balance exceptional customer service with efficient processes to ensure a smooth experience for our team.

We truly believe that everyone has the potential to learn and grow, regardless of their experience or background. Our team is committed to providing the mentorship, guidance, and resources necessary for you to thrive in your IT career.

Key responsibilities:

• Provide 1st level support and, after upping your skills, 2nd level support for Windows and Mac environments

• Offer proactive hardware and software support, installation, and maintenance

• Record and resolve incidents and requests raised by users

• Maintain an inventory of end-user equipment through our Asset Management database

• Assist with video conferencing support and administration

• Support Office 365 and Active Directory administration

What you’ll bring:

As an IT Support Intern you will:

• Gain hands-on experience working with cutting-edge technology in a professional setting

• Learn from experienced professionals and develop essential technical and soft skills

• Hone your problem-solving abilities by tackling real-world challenges

• Work in a supportive and inclusive environment that encourages growth, diversity, and teamwork

• Contribute to the success of the company and make a genuine impact

Key requirements:

Behavioral Competencies:

• Passion for customer experiences and technology

• Creative, lateral, and lean thinking

• Attention to detail

• Team player with strong collaboration skills

• Excellent communication and interpersonal abilities

• Self-motivated and eager to learn and improve

• Willing to adapt, mentor, and share knowledge

You will stand out if you have:

• Basic understanding of Windows and Mac platforms

• Familiarity with Active Directory, SCCM, and JAMF (advantageous)

• Knowledge of Microsoft Office 365 and Slack

• An understanding of ITIL and customer service principles

• Pursuing a Bachelor's degree in Computer Science, Information Technology, or Information Systems, or a recent graduate in these fields

It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• 30 days paid leave

• Health and Dental Insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and disability coverage

• Wellbeing fund

• A sports’ card membership valid across the country

• Discounts as a compliment form us among different services

• Monthly food vouchers

• Free snacks, fruits and drinks in the office

Equal opportunities:

At Flutter we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at [email protected]. Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:

Flutter Functions is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.