More about this Ozow fantastic position
As IT Support at Ozow you will use your knowledge and specialised skills to implement technical solutions and provide high quality technical support to the team to address internal hardware and software issues. You can troubleshoot and solve straightforward problems that do not have defined Standard Operating Procedures (SOPs). You need to have problem-solving skills and interpersonal skills.
You are an ideal candidate if you have:
- A Matric certificate along with a qualification in IT Fundamentals, A+, N+, or similar.
- 0 - 6 months of experience as a help desk technician or similar role.
- Proficiency in Windows / Mac OS.
- Experience with remote desktop applications and help desk software.
- Some experience with desktop hardware support.
- A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
- Valid driver's license and your own reliable vehicle.
- Good attention to detail and ability to show initiative.
- The ability to work flexibly and with enthusiasm.
- The ability to communicate well with people at all levels verbally and in writing.
Your roles and responsibilities:
- Provide the team with technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (this may be in person / via MS Teams / over the phone / via email).
- Hardware asset management.
- Install, modify, and repair computer hardware and software.
- Follow up with staff to ensure that the issue has been resolved.
- Printing / scanning support (IP printing, shared network printing, local printers etc.)
- Logging of all queries via the online Help Desk System.
- Collections and deliveries of hardware, software, and printer consumables.
Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.
In office perks
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Birthday Leave
Perks for South African based employees
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.
Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards
Ready to be exceptional? Apply now!
Keen to know more?
Interested in joining our rocket ship?
To find out more about life at Ozow, head over to our Careers Page here!
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What We Do
Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS). Through Ozow’s precise and secure system (that reduces the risk of charge-backs), merchants get real-time payments with instant transaction notifications and automated bank reconciliations. As no card is required for payment, their products are also more widely available, resulting in less abandoned carts, increased sales and more happy customers. Furthermore, merchants enjoy transaction fees as low as 1,5%, with no monthly costs, setup fees, or minimum charges, enabling them to save their money. As an added bonus, merchants processing up to R1m per month can use Ozow for free in their first year, no strings attached. Ozow is committed to financial inclusion on a continent where many people are disenfranchised by a lack of payments options. Furthermore, Ozow is committed to making it affordable for smaller businesses to take their trade to a wider audience, and to ensure that if traditional payment methods are unavailable, merchants don’t suffer. To date, Ozow has processed over a billion transactions, and has processed a combined value exceeding R5 billion. Ozow is bringing commerce to a wider audience, promoting financial inclusion and innovating for our customers. Paying with us is Ozow easy, Ozow fast and Ozow trusted
