IT Support Intern

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. 

⭐ Role Overview

As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies, to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology.

⭐ How will you make an impact?

• Handle IT support requests from internal employees
• Endpoint management through Jumpcloud
• Laptop, mobile and IOT device troubleshooting
• Third party software administration (Google Workspace, MS Office, Slack, Notion, etc)
• User account management (Google Workspace, Jumpcloud)
• Device provisioning using the Asset Management System
• Password management and administration through Keeper
• VoIP phone system maintenance (3CX)
• Video conferencing support (Google Meet, Airtame)
• Technical documentation in our wiki in Notion
• Define software and hardware specifications in response to user requirements
• Identify and propose areas to maximise user experience and productivity in the working environment

⭐ What makes you a great fit?

• Undergraduate or Degree in computer science/engineering or other related field
• Familiar with IT support concepts
• Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience
• Able to read and understand technical manuals and process documentation
• Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues
• Ability to translate and demonstrate complex technical solutions to non-technical users
• Proven team-working skills by working in a collaborative environment
• Strong customer service focus
• Good communication skills in English, both written and verbal
• Strong organisational skills with the ability to efficiently prioritise and execute tasks

⭐ How can you earn extra bonus points?

• Familiar to JIRA, Gworkspace, hardware solutions for videoconferencing rooms
• Good communication skills in Spanish

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🤩 Kickstart your career journey with a paid internship that values your skills and potential.

💻 Get the tools for your daily tasks—awesome computers and gadgets included!

💟 Great culture & working environment with an international team of over 60 different nationalities.

👨🏼‍🏫 You’ll be guided by a mentor during your internship to support your learning process.

🌟 Regular team-building events like football tournaments, wine tastings, hikes, kayaking, and more!

🥑 Daily breakfast buffet at the office: coffee, avocado toast, sandwiches, cookies, fruits and much more!

🎯 Work hard, play harder! Our offices come fully equipped with ping pong, foosball, and more for a dynamic and fun workspace.

🤑 Boost your earning potential with our referral program that offers paid compensation.

🏖️ 6 holidays included in your six-month internship contract.

So, what are you waiting for? Apply now!