At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
As Collective Health IT, we prioritize building strong relationships with our users by proactively resolving their daily challenges. We operate with a service-first mindset, emphasizing empathy and collaboration to enhance organizational productivity and streamline workflows. As a vital member of our IT team, you will play a key role in delivering a high-quality, professional experience to everyone.
We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform. We are committed to achieving significant impact and modernizing IT operations. We seek a versatile, proactive, and continuous learner who thrives on ownership and embraces new challenges. If this aligns with your professional aspirations, we invite you to read on.
What you'll do:- Support our team: Help employees with their day-to-day tech issues by troubleshooting problems via email, chat, or in person.
- Set up new hires: Handle the onboarding process for new employees, getting their hardware and software ready to go, and securely offboard people when they leave.
- Manage our gear: Take care of our hardware and software from purchase to setup, and eventually recycling old equipment.
- Fix and improve: Look for ways to make our daily IT tasks easier and faster, using scripts or better processes where they make sense.
- Create guides: Write simple, easy-to-follow how-to guides so people can solve common tech problems on their own.
- Support our systems: Keep our macOS and Windows computers, office conference room tech, and basic office networks running smoothly.
- Stay secure: Follow and enforce security best practices, like using two-factor authentication and keeping devices protected, to keep our data safe.
- Manage mobile devices: Use mobile device management tools to keep phones and tablets updated and secure.
- Technical Proficiency: Hands-on experience administering and troubleshooting macOS and Windows environments, including hardware, software, and A/V conference room technology.
- IT Operations: Proven background in managing full IT lifecycles, including user onboarding/offboarding and asset management (procurement to decommissioning).
- Networking & Systems: Applied knowledge of fundamental networking protocols (DNS, DHCP, VPN) and experience managing mobile device lifecycles using MDM solutions (e.g., Jamf).
- Security & Compliance: Commitment to IT security best practices, including endpoint protection, phishing awareness, MFA, and data privacy.
- SaaS Management: Experience supporting and troubleshooting modern collaboration tools, including Google Workspace, Okta, and Zoom.
- Automation: Proficiency in scripting (e.g., Bash, Python, or PowerShell) to optimize workflow efficiency and resolve recurring technical issues.
- Communication & Support: Demonstrated ability to deliver high-touch IT support to a diverse user base, ranging from individual contributors to executive leadership.
- Documentation: Ability to create clear, accessible knowledge base articles that facilitate user self-service and reduce technical friction.
- Proactive Problem Solving: A self-initiated approach to identifying operational challenges and driving process improvements.
You will be onsite at our San Francisco office 5x/week. #LI-onsite
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for 35,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.#LI-LN1
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].
Privacy NoticeFor more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.
Skills Required
- Administering and troubleshooting macOS and Windows environments including hardware, software, and conference room A/V
- Managing full IT lifecycles including user onboarding/offboarding and asset management (procurement to decommissioning)
- Applied knowledge of networking protocols (DNS, DHCP, VPN)
- Experience managing mobile device lifecycles using MDM solutions (e.g., Jamf)
- Commitment to IT security best practices including endpoint protection, phishing awareness, MFA, and data privacy
- Experience supporting SaaS collaboration tools such as Google Workspace, Okta, and Zoom
- Proficiency in scripting (Bash, Python, or PowerShell) to automate workflows and resolve recurring issues
- Ability to deliver high-touch IT support and communicate effectively with a diverse user base, including executives
- Ability to create clear, accessible knowledge base articles and documentation
- Proactive problem-solving mindset and drive for process improvement
Collective Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collective Health and has not been reviewed or approved by Collective Health.
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Healthcare Strength — Benefits include competitive medical, dental, and vision coverage with options for $0 employee-only premiums and no waiting period, with some plans offering very low out-of-pocket costs. Feedback suggests this level of coverage is a standout element of the total package.
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Leave & Time Off Breadth — Generous time-off programs encompass ample PTO, 12 paid holidays, baby-bonding leave with a supportive return-to-work program, and a fully paid four-week sabbatical after five years. Feedback suggests these elements meaningfully enhance overall rewards beyond cash.
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Wellbeing & Lifestyle Benefits — A $100 monthly wellness stipend, access to Headspace resources, commuter support, and optional add-on insurances provide breadth and flexibility in day-to-day benefits. Feedback suggests these lifestyle supports contribute tangible value alongside salary.
Collective Health Insights
What We Do
Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than a quarter million members and over 60 enterprise clients—including Pinterest, Restoration Hardware, and more—our technical and customer experience teams are reinventing the healthcare experience for employers and their people.
Why Work With Us
Collective Health has a mighty mission—to make the American healthcare system effortless—and a culture focused empathy, authenticity, curiosity, and a need to solve hard problems. We have a diverse, mission-driven team with doctors working alongside data scientists and nuclear engineers to reinvent the the healthcare experience for everyday people.
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