IT Support I

Posted 5 Days Ago
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Prague, CZE
In-Office
Entry level
Energy • Renewable Energy
The Role
Provide first-line IT support and account management for Atlassian and Microsoft O365 services. Troubleshoot hardware and software issues, onboard and offboard users, maintain IT asset and license inventory, update procedures for compliance, prepare hardware for new users, and assist L2 with implementing new technologies. Support requires 24/7 on-call readiness and strong communication skills.
Summary Generated by Built In

We are a unique combination of a technology company and a trading house. Our mission is to turn data into market-beating trading strategies by using sophisticated mathematical models while helping to balance the power grid.   

What would you work on?  

  • Provide general first-hand user account management support for Atlassian and Microsoft O365 services, including e-mail, SharePoint, OneDrive, and Teams. 
  • Troubleshoot basic IT issues, including hardware and software problems. 
  • Onboarding users by setting up their accounts and configuring their hardware and software. 
  • Offboarding user accounts and ensuring that all data is securely removed from company systems. 
  • Maintain an inventory of IT assets and software licenses. 
  • Maintain IT procedures and policies to ensure compliance with industry standards. 
  • Prepare hardware for new users, including laptops, workstations, monitors, mobile phones, and others. 
  • Implement new technologies and systems with the L2 team. 

What makes you a great candidate? 

  • Passion for technology and problem solving.  
  • Technical mindset approach to overcoming complex IT issues.  
  • Knowledge of Windows and macOS operating systems, as well as experience with hardware and software on IT administration level. 
  • Familiarity with Azure cloud and Microsoft Entra (AD) is a strong advantage.  
  • Experience with Confluence and Jira (or similar) is a plus. 
  • Fluent in English. 
  • Excellent communication skills and ability to interact with users of all levels. 
  • Possess a strong sense of responsibility and reliability. 
  • Readiness to work on-calls 24/7. 

What do we offer?  

  • Brand new office in the city center – Masarycka.  
  • Competitive salary package with the possibility of a yearly bonus.  
  • 25 days of paid holiday. 
  • High-end workstation.  
  • Sponsored lunch in the office. Every workday.  
  • Free snacks at the office.  
  • Multisport Card – fully paid by the company.  
  • Colleagues who are absolute experts in what they do. 

Skills Required

  • Experience supporting Atlassian and Microsoft O365 services (e-mail, SharePoint, OneDrive, Teams).
  • Knowledge of Windows and macOS operating systems and IT-level hardware/software administration.
  • Familiarity with Azure and Microsoft Entra (AD).
  • Experience with Confluence and Jira (or similar).
  • Fluent in English and excellent communication skills.
  • Readiness to work on-calls 24/7.
  • Passion for technology, problem-solving mindset, and strong sense of responsibility.
  • Experience preparing hardware for users and maintaining IT asset and license inventory.
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The Company
HQ: Prague
337 Employees

What We Do

Second Foundation is a tech company active in energy markets. A young company based in Prague that quickly grew into an international player in the modern energy sector, focusing on electricity trading, renewable energy production, battery storage, and flexible asset management. We operate at 25 markets from USA to Japan. With innovative proprietary technology and advanced trading algorithms, we are committed to maximizing the value of renewable energies while supporting the energy transition

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