LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.
Key Responsibilities:- Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
- Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
- Assist users with account setup, password resets, and other access-related inquiries.
- Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
- Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
- Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
- Conduct training sessions for employees on new software applications and IT policies.
- Escalate complex issues to senior IT staff or other departments as needed.
- Stay current with technology trends and advancements to provide relevant support to users.
Requirements
- Associate degree in Computer Science, IT, or related field preferred.
- Proven experience in IT support or helpdesk position.
- Strong understanding of computer systems, mobile devices, and other technology.
- Excellent troubleshooting skills and the ability to diagnose technical problems.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team.
- Customer-focused attitude and commitment to providing quality service.
- Familiarity with ticketing systems and IT service management best practices.
- Knowledge of network protocols and administration is a plus.
- Fluency in Arabic and English.
Top Skills
What We Do
We knew through our experience in Procurement, that more than 70% of procurement transactions are of a low value, and if summed in value it would only represent less than 5% of your total spending, and as a result you and your Procurement team and everyone involved in the approval and accounting process, would be spending majority of your productive time working and approving and processing transactions that does not reflect direct benefit to your organization's goals.
We introduce to you Lawazem
It is the first B2B marketplace that is especially made to solve that problem.
Lawazem consolidates all your operational purchases and spending in one place, whether it is groceries, stationary, cleaning materials, office accessories, or else.
We go beyond to make your work environment even better, by providing gift and flower deliveries to your employees and clients, arrange for internal events, and prepare for your guest and internal meetings through our hospitality partners.
Finally, we even help in becoming your concierge for your international purchases, online purchases that require Credit Cards, and help you improve your sourcing process.
Lawazem is here to help you anytime and everytime.
