IT Support Helpdesk Engineer - Sweaty Betty

Current employees, please apply in Workday.

We burst onto the scene as the OGs of female-first activewear back in
1998. And since then, we’ve been on a global mission to empower
women through fitness and beyond. By uniting a global community of
women – our sisterhood – together we encourage one another to
embrace our bodies and everything we can do with them.
Our sisterhood treats every day like it’s made for moving, and we’re
always pushing to do better too. Like using responsibly sourced
materials, launching our first-ever FemTech collection – designed to keep you moving through menstruation, maternity and menopause – and supporting girls from all backgrounds to get into sport through our Sweaty Betty Foundation.
This is an exciting opportunity to join us as a IT Helpdesk Engineer as we continue our mission to empower women through fitness and beyond. You in?
Our Values
WE REALLY CARE ∙ FIRST, BEST, BRAVEST ∙ OUR STRENGTH IS IN
EACH OTHER ∙ STAND UP, SPEAK UP, SHOUT OUT

This new role will report into the IT Manager EMEA and APAC and be part of the wider IT team of 12. This role will be key to the smooth running of our IT systems, infrastructure and support across our Stores and Support Office locations including weekend cover.

We are on an exciting journey to make Sweaty Betty mobile and this role will be a part of the team supporting the migration from legacy systems onto cloud-based solutions. 

As a customer-focused, positive, and highly organised person, you will use your experience to help our users with day-to-day support and infrastructure queries, while also being a part of the IT Infrastructure Project Team on several initiatives. 

Working closely with members of the team across all levels of the business, to include store Betties, you will be passionate about ensuring the business is always online and supported.

• 1st and 2nd line helpdesk hardware and software support.
• Analytical diagnosis and resolution of issues using application knowledge and testing
• Delivery of customer-focused support
• Resolve problems & issues in a timely manner according to priorities
• Creation of user guides and system documentation
• Provide support for on-site and remote users
• Monitor and maintain all networks and hardware.
• Provide services (data and reports) to users and colleagues. ·
• Carry out IT Projects under the guidance of the IT Support Manager.
• Configuration and Installation to include PCs, Phones, Store Refits.
• Support day-to-day running of CBR (CEGID POS)
• Weekend Support on a rota basis.
• Store Visits and Support

Skillset required

• Experience of POS systems
• Experience with Cloud computing O365, Azure
• Experience with 1st to 2nd Line Support
• Experience with Troubleshooting and Issue Analysis
• Exposure to Retail environment
• Excellent Teamwork and Communication skills
• Knowledge of Excel
• Knowledge of MAC and IOS diagnostics skills.
• Strong visualisation experience
• Documentation and training skills
• Excellent customer service skills

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."

We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.