The Role
Provides phone, email, chat, remote, and on-site IT support; logs and resolves user incidents involving hardware, software, networks, printers, email, and Microsoft 365. Escalates complex issues, maintains support records and knowledge articles, assists with account and equipment setup, and tracks IT assets while meeting service targets.
Summary Generated by Built In
IT Support Help Desk
Responsibilities
Requirements
Responsibilities
- Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution.
- Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support.
- Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
- Maintain accurate support records, update knowledge base articles, and assist with user accounts, equipment setup, and IT asset tracking.
Requirements
Requirements
- Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2–3 years of experience in a help desk or IT support role.
- Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking.
- Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.
- Good communication and customer service skills; Arabic and English proficiency is an advantage.
Interested candidates can send cv to 31313903/ [email protected]
Skills Required
- Diploma or bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum 2-3 years of experience in a help desk or IT support role
- Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking
- Experience using a ticketing system and following incident management or IT service procedures
- ITIL Foundation certification
- Good communication and customer service skills
- Arabic and English proficiency
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
