IT Support – Head of UK&I

Company:Marsh

Description:

We are seeking a dynamic and experienced Senior Technology Manager to lead and oversee technology support operations. In this pivotal role, you will manage multi-channel support teams, engage with key stakeholders, and ensure the delivery of high-quality technology services that align with business objectives. You will play a critical role in driving operational excellence, fostering team development, and managing vendor relationships to support our technology infrastructure and business continuity.

We will count on you to:

• Lead and manage technology support teams across multiple channels, ensuring seamless delivery of services and adherence to operational guidelines.

• Proactively engage with office leadership, stakeholders, and regional teams to drive technology service interactions and escalate strategic issues as needed.

• Provide expert advice, coaching, and mentoring to direct reports, fostering a high-performing, diverse, and inclusive team environment.

• Oversee vendor relationships, manage budgets, and coordinate local projects such as office moves and acquisitions.

• Ensure compliance with regulatory guidelines, company policies, and industry best practices while actively managing incident resolution and customer satisfaction.

What you need to have:

• Proven experience in senior technology management, including leading multi-channel support teams and managing vendor partnerships.

• Strong stakeholder engagement skills with the ability to communicate effectively across all organisational levels.

• Demonstrated ability to manage budgets, perform P&L analysis, and deliver favourable financial results.

• Solid understanding of IT operational processes, business continuity, and compliance requirements.

• Experience in coaching, mentoring, and performance management within a technology support environment.

What makes you stand out:

• Experience working within a global or regional technology framework, particularly in a professional services or consulting environment.

• Familiarity with agile support workflows and digital support channels.

• Track record of driving process improvements and fostering a culture of continuous learning and development.

• Ability to handle escalations with urgency and coordinate cross-functional teams to resolve major incidents efficiently.

• Willingness to travel as required to support regional operations and projects.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.